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Stop Losing Leads at Hello: How Automatic Call Distribution Boosts Conversions
Learn how Automatic Call Distribution (ACD) ensures leads reach the right agent fast, improving conversions, FCR, and customer satisfaction.
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Cloud Contact Centers 2025: Trends, Stats, and the Human Stories Behind the Shift
Cloud contact centers are reshaping CX in 2025 with AI, omnichannel experiences, and workforce strategies. Read cleartouch blog for detailed insights.
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Nobody Wants to Call You Except When They Do: The Future of Voice in Customer Service
Learn why digital self-service is rising, and when customers choose phone support, and how to optimize hybrid customer experience channels.
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We Tried CCaaS. We Tried UCaaS. Here’s What Actually Moved the Needle
Ccaas and Ucaas? Learn their differences, overlaps, and decision framework to improve customer outcomes and employee collaboration.
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Empty Chairs Are Optional: How Cloud Contact Centers and AIVMS (Automated Voice Broadcasting) Beat No-Shows in Healthcare
From reminders to reschedules see how automated voice broadcasting solution helps hospitals to cut missed appointments and deliver better patient outcomes.
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AI in Workforce Management: How WFM Optimizes Customer Service Without Replacing Humans
Learn how AI-powered WFM turns forecasting, scheduling, and intraday chaos into fair, predictable service while keeping customer care human and empathetic
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No More Wasted Hours – How Hold Queue Monitoring (HQM) Improves Call Center Productivity and Transforms Customer Experience (CX)
Explore how Hold Queue Monitoring (HQM) boosts RCM call center productivity, reduces agent burnout, and accelerates healthcare revenue cycles.
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The Hidden Bill of Scale: Turning Contact Center Capex Into Everyday Operational Efficiency
Learn how cloud contact centers reduce costs, improve operational efficiency, and enable scaling. Learn the ROI of moving from on-premise to cloud solutions.
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How Can Banks in India Maximize the Value of Their AI Investments in Contact Centers?
Explore how banks can unlock true business value from AI in contact centers by improving process with these 5 critical aspects. Read blog now!
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Beyond the Interactions: Turning Contact Center Transactions Into Memorable Experiences
Learn how modern contact centers can move beyond transactions and deliver transparency, consistency, and reassurance at every step to create a seamless cx.
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Cloud Contact Center Migration: Risks, Realities, and How CX Leaders Can Avoid Disruption
Worried cloud contact center migration will disrupt business? Learn risks, realities, and best practices CX leaders use to ensure a smooth transition.
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Do You Believe That CRMs Will Replace CCaaS by 2027?
By 2027, will CRM replace CCaaS? Learn why contact centers still lead in real-time communication, routing, and CX excellence and will matter, for better CX