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Eight Tips to Reduce and Avoid Customer Wait Times in the Financial Services Space
Here are the 8 Tips to Reduce and Avoid Customer Wait Times. Read the full article to understand more about these tips and tricks.
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Y2K, Amazon, Black Friday, and Contact Center Automation
The Y2K bug, a potential computer flaw looming on January 1, 2000, stemmed from using two-digit year codes in programming from the 1960s to the 1980s.
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Customer-Centric Strategies: How Leading Brands Use Contact Centers to Boost Customer Loyalty
Here are proven contact center strategies from Zappos, Amazon, Disney, and more to enhance cx, loyalty, and engagement.
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Are You Aware of the Hidden Costs of a Contact Center Platform?
Explore the financial aspects of a contact center platform, covering setup costs, operational expenses, software, staffing, and long-term investments.
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The Significance of the Top Challenges Contact Centers Face in 2025
Top contact center challenges in 2025 and how AI solves them. ClearTouch explores real-time agent guidance, ROI measurement, and AI-driven CX strategies.
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AI Isn’t Replacing Contact Center Agents, It’s Empowering Them to Do More
Unravel how AI is reshaping contact centers and helping agents work smarter, prioritizing CX, and bridge technology with human empathy.
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Contact Center as a Service (CCaaS) – Its Significance in the Indian Market
Struggling with multiple vendors for contact center solutions? Discover how CCaaS simplifies sourcing, reduces costs, and enhances efficiency.
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How Do You Measure Your Inbound Contact Center’s Efficiency?
Evaluating the performance of your inbound contact center? Learn key metrics and methods to assess efficiency and optimize customer service.
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Elevate Your Marketing Game With Contact Center Insights
Unlock the power of Contact Center insights to enhance and refine your marketing strategy. Dive deeper into customer interactions for better results.
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Workforce Management Helps Deliver Better Customer Experiences – Would You Agree?
In this article we have covered on how workforce management will help to deliver a better customer experience and improve your business.
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10 Use Cases of Workforce Management in a Contact Center Environment
Here are the 10 use cases of workforce management in contact center. Enhance efficiency, streamline operations, and elevate customer service.
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Empowering Agents Is the Best Use Case of AI in Contact Centers
AI empowers agents, not replaces them. ClearTouch shares how AI-assisted tools help contact center agents deliver faster, smarter resolutions.