Cloud Contact Center Solutions
Built for modern operations. Designed for measurable outcomes.
ClearTouch’s cloud contact center platform helps organizations move beyond disconnected calling tools and reactive customer service. It brings voice, digital channels, analytics, automation, and compliance into a single, cloud-native platform so that teams can operate with clarity, speed, and control. Whether you manage large outbound volumes, inbound service operations, or blended customer interactions, ClearTouch gives you real-time visibility, operational efficiency, and CX impact you can measure.
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Who is the ClearTouch Contact Center Platform Built For?
ClearTouch is built for organizations that manage high-volume, high-impact customer interactions and need complete visibility, control, and consistency across their operations.
It serves CX leaders who want to improve customer satisfaction and first-contact resolution; operations teams focused on productivity, SLAs, and cost efficiency; IT teams responsible for stability, integrations, and security; and business leaders who need measurable outcomes from every customer conversation.
By combining omnichannel engagement, real-time analytics, CRM integrations, workforce optimization, and compliance-ready architecture in a single cloud platform, ClearTouch makes customer interactions faster, smarter, compliant, and directly aligned with business goals.
How ClearTouch Delivers Measurable Contact Center Outcomes
Voice Analytics for Real-Time Visibility
Traditional QA is reactive and sample-based. ClearTouch changes that.
With live voice, keyword, and sentiment analytics, supervisors gain immediate visibility into:
Customer frustration or intent.
Script deviations and compliance risks.
Coaching opportunities while calls are still live.
This enables faster interventions, better conversations, and continuous CX improvement.
Real-Time Dashboards for Data-Driven Decision Making
ClearTouch provides real-time, role-based dashboards that turn operational data into action.
You can:
Track live call volumes, agent status, and SLA adherence.
Identify bottlenecks before they impact customers.
Make decisions based on what’s happening now—not yesterday.
360° Unified Customer View + CRM Integration
Fragmented customer data leads to broken conversations.
ClearTouch delivers a 360° unified customer view by integrating with your CRM, loan management, collections systems, and internal tools.
Agents get:
Complete customer context before the conversation begins.
Faster resolution without repeated questioning.
More relevant, personalized interactions.
Workforce Optimization + Automated Workflows
Manual scheduling and static routing limit efficiency.
ClearTouch automates:
Call routing based on skill, availability, and priority.
Workforce allocation and utilization.
Follow-up workflows across voice and digital channels.
This improves productivity while reducing agent fatigue and operational overhead.
Cloud-Native Platform with API Integrations & Compliance by Design
ClearTouch is built for modern enterprises that demand security, flexibility, and scale.
The platform offers:
Secure, cloud-native deployment.
Open APIs for seamless integrations.
Built-in compliance with regulations like GDPR, CCPA, TCPA, and industry-specific standards.
You stay compliant without slowing down operations.
CX Analytics & Revenue Impact Reporting
ClearTouch goes beyond operational metrics.
Advanced CX analytics help you:
Correlate conversation quality with business outcomes.
Measure the impact of CX improvements on revenue and recovery.
Identify which interactions actually drive results.
This turns customer conversations into a measurable business asset.
ClearTouch Platform Business Outcomes
ClearTouch is designed to deliver outcomes that are visible, measurable, and scalable across customer operations.
60,000+ agents successfully operating on the cloud, demonstrating proven scalability across large, distributed contact center environments.
Up to 10× faster deployment compared to on-premise solutions, enabling organizations to go live in weeks instead of months.
10× faster agent onboarding, reducing ramp-up time and allowing teams to respond quickly to volume spikes, new campaigns, or business growth.
Up to 100% improvement in agent productivity through AI-driven automation, intelligent routing, and real-time performance insights.
Up to 100% improvement in SLA adherence, driven by live monitoring, proactive interventions, and better workforce optimization.
These outcomes are not the result of isolated features. They come from ClearTouch’s unified cloud architecture, where analytics, automation, workforce intelligence, and compliance work together in real time.
See ClearTouch in action
ClearTouch’s cloud contact center platform has helped transform businesses across industries. Take a look at some of our customer experiences.
Transform Patient Engagement With VocalRX Automation
Automated appointment reminders and patient satisfaction surveys to reduce no-shows and enhance patient care.
View Case StudyEnhanced CX in Play for a Cooperative Bank
Delivered a 12% increase in product sales, reduced customer churn, and seamless integration without CapEx investment.
View Case StudyAIVMS Enhances Lending and Collections Process
Discover how a top lending and collections player used AIVMS to enhance customer engagement, personalize responses and reminders.
View Case StudyWhy CX leaders choose ClearTouch?
Lower operating costs
Eliminate on-premise infrastructure and pay only for what you use with a flexible, pay-as-you-go model.
Always-on expert support
Access 24/7 in-person support and a dedicated account manager who understands your operations.
Fast deployment with instant scalability
Go live quickly and scale agent licenses up or down instantly, without operational delays.
Automation through open APIs
Integrate seamlessly with CRM and business systems to automate workflows and data flow.
Rapid migration with minimal disruption
Move from legacy systems to the cloud faster while ensuring business continuity.
Intuitive, intelligent interface
Enable agents and supervisors to work faster with a clean, role-based user experience built for scale.
Safe and seamless migration
Ensure business continuity with zero-disruption migration, guided onboarding, live agent training, and 24/7 support until teams are fully productive.
Enterprise-grade security and compliance
Operate with confidence on a platform designed to meet global security and regulatory standards, including ISO, HIPAA, GDPR, PCI-DSS, and TRAI compliance.
See why our users give ClearTouch great ratings
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Hari K.
“This product is very easy to use and understandable in every aspect. It’s simple to learn and implement as it go with our business need from first day onwards. All daily calling process happens through this in various parts of the country…”
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Santosh P.
“Compared to previous calling app, I feel ClearTouch is better than those with budget friendly. It helped both agent and administrate increase the work performance and easy agent analysis report…”
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Rakshith N.
“The LMS function on the ClearTouch portal is one of the greatest. It reduces our lengthy manual efforts and mistakes. For example, instead of uploading 100 bases and assigning them to 100 templates, we were able to submit only one file thanks to this…”
Frequently Asked Questions
A cloud contact center solution is a comprehensive system that enables businesses to manage customer interactions across various communication channels, such as phone, email, chat, and social media, through a cloud-based platform.
Unlike traditional on-premise systems, cloud contact centers are hosted on the Internet, providing scalability, flexibility, and advanced features without significant upfront investments in hardware.
People use them interchangeably, and we are moving away from a pure cloud call center software across verticals and geographies.
However, here is the difference.
A call center software allows communication by voice or SMS text only, while a contact center software offers communication across several channels like voice, SMS, email, live chat, chatbots, video, social, etc.
A cloud contact center software routes customer interactions through cloud-based servers, allowing agents to handle communications from any location with an internet connection.
The system includes features like automatic call distribution (ACD), interactive voice response (IVR), and customer relationship management (CRM) integration to streamline processes and enhance customer service.
Real-time analytics and reporting tools provide insights into performance, helping businesses optimize their operations.
Some major benefits of cloud contact center includes:
1. Cost savings: Reduced need for physical infrastructure and maintenance costs.
2. Scalability: Easily adjust operations based on demand without significant investments.
3. Flexibility: Support for remote work and global operations.
4. Enhanced customer experience: Advanced features like ACD, IVR, and CRM integration lead to faster, more personalized service.
5. Security: Robust security measures and compliance with industry regulations.
6. Improved analytics: Real-time data and comprehensive reporting for better decision-making.
Yes, cloud contact centers are designed to integrate seamlessly with existing systems, including CRM platforms, help desk software, and other business applications.
This integration allows centralized data management, streamlined workflows, and enhanced customer interactions. For example, agents can directly access customer histories and preferences from the CRM, ensuring more personalized and efficient service.
Cloud contact center solutions prioritize security through various measures:
1. Encryption: Data is encrypted during transmission and storage to protect against unauthorized access.
2. Access control: Strict access controls ensure that only authorized personnel can access sensitive information.
3. Compliance: Regular audits and adherence to industry standards like GDPR, HIPAA, and PCI DSS ensure regulatory compliance.
4. Backup and recovery: Regular data backups and disaster recovery plans maintain data integrity and availability.
5. Monitoring: Continuous monitoring for potential security threats helps detect and mitigate risks promptly.
A cloud contact center enhances customer service by:
1. Reducing wait times: Features like ACD and IVR quickly route calls to the right agents, minimizing hold times.
2. Providing personalized service: CRM integration allows agents to access customer data and provide tailored assistance.
3. Enhancing availability: 24/7 support across multiple channels ensures customers can reach out at their convenience.
4. Increasing first-contact resolution: Advanced tools and real-time information enable agents to resolve issues on the first interaction.
5. Gathering customer feedback: Surveys and analytics help identify areas for improvement, leading to continuous service enhancements.
Moving to a cloud contact center can significantly reduce costs compared to traditional on-premise systems.
The primary cost benefits include:
1. Lower initial investment: No need for extensive hardware and infrastructure.
2. Pay-as-you-go pricing: Only pay for the resources you use, allowing for better budget management.
3. Reduced maintenance costs: The service provider handles maintenance and updates.
4. Scalability: Easily scale operations without significant additional costs.
5. Remote work enablement: Save on physical office space and associated expenses.
ClearTouch’s cloud contact center solution is designed to support remote work by providing:
1. Remote access: Agents can access the platform from any location with an internet connection.
2. Collaboration tools: Features like call monitoring and real-time feedback facilitate remote supervision and team collaboration.
3. Security: Advanced security measures protect data, ensuring compliance with industry regulations even in a remote environment.
4. Scalability: Easily adjust the number of remote agents based on business needs.
5. Flexibility: Support for various devices and communication channels enables agents to work efficiently from anywhere.
ClearTouch contact center platform supports a wide range of communication channels to ensure seamless and consistent customer interactions.
These include voice calls (inbound and outbound), email, live chat, SMS/text messaging, and social media integration with platforms like Facebook and Twitter.
Additionally, it supports communication through popular messaging apps such as WhatsApp and video calls for more personalized interactions.
The platform also includes interactive voice response (IVR) systems for automated self-service options and web forms for online submissions.
Voicemail functionality allows customers to leave messages when agents are unavailable, ensuring that all communication channels are covered and customers can connect through their preferred medium.