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IVR in Healthcare – How Does It Help Enhance Patient Interactions and Engagement?
Learn how IVR can automate routine interactions, providing 24/7 availability to enhance patient care and engagement.
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When Was the Last Time You Asked a Direct Question to Your Customers?
Learn how uncovering customer insights, realigning messages, and building trust can lead to improved retention, loyalty, and CX enhancements.
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How Do Cloud Contact Centers Help Banks With Their Regulatory Compliance Needs?
Understand how security, flexibility, and automation in cloud solutions empower banks to achieve regulatory compliance and enhance client satisfaction.
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Inconvenience Today for a Better Tomorrow – Empathize, Don’t Apologize! – Real Case Scenarios
How empathy in customer service builds loyalty. Replace apologies with genuine solutions. Explore examples and strategies for stronger connections
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Is ROI the Compelling Reason for You to Consider a Cloud-Hosted Contact Center?
Explore how major ROI's like infrastructure costs, agent productivity, and customer interactions can be maximized through a cloud-hosted contact center
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Should Contact Centers Consider Measuring Average Handling Time (AHT)?
Learn how measuring Average Handling Time (AHT) with a customer-centric approach can gain a holistic view of your operational efficiency and CX
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A Step-By-Step Guide to Migrate From Global System For Mobile Communication (GSM) Infrastructure to Cloud Telephony
How switching from Global System for Mobile Communications (GSM) to cloud telephony enhances scalability, call quality, and compliance.
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Six Reasons Why You Should Consider Voice Analytics in Your Contact Center
Know these 6 powerful ways a voice analytics system can improve agent performance, call quality, and customer satisfaction in your contact center.
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How Do You Make Use of Speech Analytics in a Call Center to Enhance Customer Experience and Ensure Regulatory Compliance?
Learn how speech analytics simplifies call center compliance. Cut risks, detect issues early, and build lasting customer trust. Explore use cases now.
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How Should Retailers Tackle the Shift in Consumer Preferences in Providing Exceptional CX?
Learn how retailers use practical solutions to tackle key CX challenges like customer understanding, data usage, AI deployment, and personalization
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Why Your Business Should Move to 140-Series Numbers for Marketing Calls?
Switching to 140-series numbers for marketing calls is essential for compliance, customer trust, engagement, and brand reputation.
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Why Your Business Should Move to 160-Series Numbers for Service Calls?
Moving to 160-series numbers is essential for ensuring compliance, building customer trust, and enhancing brand reputation while avoiding spam flags
ClearTouch Blog
Unlock the secrets to exceptional customer experiences and support strategies. Discover expert insights and best practices to elevate your customer service game.