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How Does AI-Powered Conversational IVR Help Boost Customer Service and Reduce Call Abandonment Rates in Contact Centers?
Tired of traditional IVR menus? Learn how AI-powered Conversational IVR improves CX, reduce call wait times, and call abandonment rate in contact centers.
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How a Simple Health Policy Renewal Turned Into a Lesson in What Not to Do and What Businesses Should Fix
Ever tried renewing insurance and ended up more confused than informed? This experience shows why digital journeys need to be smarter, simpler, and more human
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What’s Killing Your Debt Recovery Rates? How Modern Software Can Fix It?
Are you struggling with low debt recovery rates? Discover 5 proven call center features that boost collections, ensure compliance, and improve agent efficiency.
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The Customer Experience Gap That Businesses Still Aren’t Bridging, and What to Do About It
Learn real-life stories of bad customer service and what businesses must do to bridge the experience gap, earn loyalty, and retain trust.
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Workforce Management Checklist Items for Contact Centers in 2025!
Here are 10 important workforce management checklist for 2025 to boost agent productivity, optimize scheduling, reduce burnout, and deliver exceptional cx.
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Don’t Let Your Support Team Tape over the Real Issues
Discover how data, tools, and tech help transform patchwork CX into premium support that customers deserve.
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Everything You Need to Know About Auto-Dialers
Learn how auto dialers boosts outbound call center efficiency, with practical use cases across industries, ideal for lead generation, and debt collection
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Personalization Is Broken. It Is Time for Individualization
Go beyond demographics to achieve true 1:1 customer personalization using behavioral data, AI, and empathy to create a human like brand experiences.
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Why Should Every Business Move Towards CCaaS? Is It a Strategic Imperative?
Explore how CCaaS is transforming customer service with cost efficiency, scalability, omnichannel, and compliance and why now is the right time to make the move
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What Every CX Leader Should Know About Remote Contact Centers?
Learn why contact center leaders are now strategically moving to cloud contact centers for scalability, cost savings, compliance, and global reach
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Quality Assurance Will Help Keep Your Call Center from Sounding like a Bad Sitcom
Ready to improve your CX? Learn how smart quality assurance practices reduce churn, resolve issues, protect customer data and deliver consistent customer support
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AI in Customer Service: Enhancing, Not Replacing, Humans
AI must enhance not replace human customer support, as Klarna’s AI flop proves. Discover case studies and best practices for a balanced approach.
ClearTouch Blog
Unlock the secrets to exceptional customer experiences and support strategies. Discover expert insights and best practices to elevate your customer service game.