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Conversational AI – People Will Have More Conversations With AI Bots Than With Their Spouses!
Did you know AI has improved its ability to learn and grow smarter through interactions. Learn how conversational bots may soon outnumber human conversations.
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How to Improve the Patient Experience in Healthcare?
The right technology can make a big difference in improving patient experience. Here are some tips to make the best decision for your healthcare needs
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Customer Scenarios – How Would You Deal With an Angry Customers?
How to Deal With the Angry Customer? Here are some tips on how to handle customer complaints and turn an angry customer into a satisfied one.
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How to Turn Customer Support Into a Sale? – The Omnichannel Way
Are you looking for ways to turn customer support into a sale? The omnichannel way is the best way to do it. Read more to find out about it.
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Chatbots in Customer Service – What Is It, Benefits & Use Cases
Chatbots in Customer Service: Find out how chatbots can help you improve customer satisfaction and resolve customer service issues.
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Workforce Optimization and Workforce Management in Contact Center – For Efficient Operations
Lear how workforce engagement solutions combining WFM and WFO improve agent performance, reduce burnout, and enhance cx in contact centers.
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Customer Constraints Drive Customer Service – How Do You Manage Them?
Customer Constraints: In business, customer service is often seen as a necessary evil. In fact, constraints can actually drive customer service and help you manage expectations.
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Customer Feedback Survey Is the Key to Product Innovation, and So Is Customer Experience
Learn how customer feedback surveys fuel innovation by providing actionable insights, leading to improved products and services.
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Importance of Experience in Customer Experience & How to Enhance It?
Understand the importance of having a positive customer experience in a business and a few key techniques to help you achieve it.
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How Do You Implement Effective 24-Hour Customer Care?
Learn how to implement an effective 24-hour customer care strategy for your business. This guide provides tips on how to staff your customer care team, how to handle customer inquiries, and how to keep your team motivated. Get started today and provide your customers with the best possible care.
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What Stops You From Implementing Artificial Intelligence (AI) For Your Contact Center?
Contact center should implement AI as both a strategic and tactical tool in their journey of providing exceptional customer experiences
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Bank Branches Are Turning Into Sales and Service Outlets
Banks' branches are now trying to lure customers into their branches. Find out more about the customer experience by reading Bank Technology News.
ClearTouch Blog
Unlock the secrets to exceptional customer experiences and support strategies. Discover expert insights and best practices to elevate your customer service game.