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Workforce Optimization and Workforce Management in Contact Center – For Efficient Operations
Explore WFO (Workforce Optimization) and WFM (Workforce Management) insights tailored for contact centers for improved customer service.
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Customer Constraints Drive Customer Service – How Do You Manage Them?
Customer Constraints: In business, customer service is often seen as a necessary evil. In fact, constraints can actually drive customer service and help you manage expectations.
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Customer Feedback Survey Is the Key to Product Innovation, and So Is Customer Experience
Learn how customer feedback surveys fuel innovation by providing actionable insights, leading to improved products and services.
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Importance of Experience in Customer Experience & How to Enhance It?
In this blog post, we'll explore the role of customer experience in driving business success. We'll also look at some ways to improve customer experience.
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How Do You Implement Effective 24-Hour Customer Care?
Learn how to implement an effective 24-hour customer care strategy for your business. This guide provides tips on how to staff your customer care team, how to handle customer inquiries, and how to keep your team motivated. Get started today and provide your customers with the best possible care.
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What Stops You From Implementing Artificial Intelligence (AI) For Your Contact Center?
Contact center should implement AI as both a strategic and tactical tool in their journey of providing exceptional customer experiences
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Bank Branches Are Turning Into Sales and Service Outlets
Banks' branches are now trying to lure customers into their branches. Find out more about the customer experience by reading Bank Technology News.
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Employee Attrition – Reasons & Ways to Reduce It
Employee attrition rates in call centers can be as high as 50%. Find out what your attrition rate is, and create a plan to reduce it.
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Customer Lifetime Value – How to Calculate, Measure, and Increase It?
Customer lifetime value is a key metric for businesses, and in this article, we'll show you how to calculate it and what you can do to improve it.
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Map Your Customer Journey to Offer a Better Customer Experience and Improve Customer Loyalty
Learn how to map the customer journey and create a path to loyalty with this step-by-step guide which can help you make improvements.
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Everything You Need to Know About How Customer Service SLAs Directly Influence Your Customer Experience
Customer Service SLA: Find out everything you need to know about customer service legal agreements in this comprehensive guide.
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The Types of Self-Service Capabilities That Can Boost Your Customer Experience
When it comes to customer experience, a positive experience can make all the difference to your business. Here are various different ways you can enhance your customer experience. Read more here.
ClearTouch Blog
Unlock the secrets to exceptional customer experiences and support strategies. Discover expert insights and best practices to elevate your customer service game.