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The Power of Agent Touches as a Metric in Measuring Customer Service
Boost agent performance and elevate customer satisfaction by optimizing agent touch metrics. Explore strategies to empower your team and exceed expectation.
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From Touchpoints to Journeys: How To Craft Seamless Omnichannel Experience
Follow our tips to create an amazing omnichannel journey. Explore how consistent & convenient approach will drive more loyalty and success for your business.
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How Do You Create a Culture of Service Excellence in Banks?
Learn how to enhance service excellence in the banking industry with these 12 insightful, real-life examples to win customer loyalty and trust.
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Is There a Case for Cloud Contact Centers to Elevate Customer Experiences?
Learn why businesses worldwide adopt cloud contact centers & how these solutions offer enhanced flexibility and deeper connections with customers.
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Everything You Needed to Know About Call Center Call Routing
Call routing promptly connects most qualified agent or department in a call center . This will help reduce call wait times, call transfers, and increase FCR.
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10 Ways Generative AI Transforms Customer Service
10 ways Generative AI transforms customer service. ClearTouch covers call summaries, personalization, FAQs, language support, and 24/7 virtual assistants.
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Everything You Wanted to Know About Direct Inward Dialing (DID)
Complete DID guide: Learn how Direct Inward Dialing works, costs 60-75% less than phone lines, and improves business communication efficiency
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10 Steps to Avoid Losing Customer Trust in Tough Times
Follow these 10-step roadmap to navigate potential customer service mishaps and strengthen customer relationships.
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On-Premise vs Cloud Contact Centers: How to Choose
Let us delve into the world of contact centers and explore the differences between on-premise and cloud solutions.
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Does Your Customer Experience Strategy Revolve Around Your Customers?
Discover how to center your customer experience strategy around your customers for improved satisfaction and loyalty. Learn more now!
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Unlocking Business Success Through Customer Service
My bank asked me to do a Re-KYC of my savings account. I tried doing it online this morning, and every attempt failed.
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The Role of Contact Center Analytics in Driving Customer-Centricity in BFSI
Did you know adopting a advanced contact center analytics drives business success and enhances cx in the BFSI sector? Read our detailed Blog to know more
ClearTouch Blog
Unlock the secrets to exceptional customer experiences and support strategies. Discover expert insights and best practices to elevate your customer service game.