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You’re Only as Good as Your Last Film!
Discover how exceptional customer experience can make or break your business. Learn why the last experience is key to retaining loyalty.
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Call Bridging in Call Centers: How It Works and Why It Matters in CX
Learn how call bridging works in call centers, its key benefits for customer experience, and real-world use cases. Improve FCR and reduce customer frustration
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Why Should You Choose Voice Analytics Over Traditional Call Monitoring?
Explore the Key differences between Voice Analytics and Traditional Call Monitoring and which one can benefit your organization in the long run.
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Proactive vs. Reactive Customer Service: Turn Customers into Brand Ambassadors
Explore how proactive and reactive customer service affect customer satisfaction and loyalty. Learn how empathy plays a key role in reactive support.
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Predictive vs. Auto Dialer – How Do You Choose?
Autodialer automatically dial tele numbers from a given list and Predictive Dialer predict agent availability and dial multiple numbers simultaneously.
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Do You Know That You Run the Risk of Losing Customers When You Conduct a Survey?
Understand why customer satisfaction surveys often fail and how to improve them for better feedback and response rates
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What Is the Role of Data Analytics in Debt Collections?
Explore various data analytics scenarios in this blog to discover how they can offer beneficial approaches and transform your debt collection strategies
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Does Generative AI Have a Role to Play in Enhancing Customer Experience?
This blog explores how Generative AI-powered chatbots handle routine queries while providing personalized, instant responses for a great customer experience
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Call Transfer vs. Call Forwarding: Definitions, Use Cases, and Key Differences
Call transfer vs call forwarding explained: Learn when to use each feature to reduce wait times, improve CX, and streamline your contact center.
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How Do You Choose Your Contact Center Software?
Choosing the right contact center software is crucial for any business. We've listed key scenarios and the best contact center solutions for each.
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Why Consider Visually Impaired Agents for Your Contact Center
Discover how contact center technology empowers visually impaired agents to work efficiently and deliver exceptional customer experience
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Is It Time for You to Upgrade Your Contact Center Technology?
Experiencing growing support demands, complex dashboards, and long wait times? Discover how upgrading to a cloud contact center can streamline CX operations
ClearTouch Blog
Unlock the secrets to exceptional customer experiences and support strategies. Discover expert insights and best practices to elevate your customer service game.