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Does It Make Sense to Measure the Call Center Shrinkage Rate?
Call center shrinkage, the percentage of time agents are unavailable for calls due to breaks, training, and other non-productive activities.
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Why Integrate Your Contact Center Platform with CRM?
Integrate CRM with your contact center platform to centralize customer data, unify reporting, boost agent productivity, and deliver faster, personalized cx.
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How Is WhatsApp Messaging Transforming the Customer Experience Space?
WhatsApp offers businesses a trusted platform to enhance customer experience. From discovery to post-sales support, it spans the entire customer journey.
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AI Virtual Assistants: Key In Providing Exceptional Customer Experiences
AI virtual assistants helps transform your customer experience as they offer personalized, solutions and boost business efficiency across industries
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Common Cloud Contact Center Security Challenges and Fixes
Are you worried about threats and vulnerabilities in your on-premises data centers? Prioritize security with a cloud contact center to safeguard your business.
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7 Things to Consider When Choosing a CCaaS Platform
CcaaS platform provides you customization, pre-built integrations, Compliance, security and omnichannel features that will help you improve the CX.
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Call Scripting Ensures Smoother Conversations and Better CX
Call scripting helps call center agents with effective phrases, questions, and responses to better address customer needs. Steps explained in detail
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Why Consider WhatsApp Integration for Your CX Strategy
Learn how integrating WhatsApp into your call center platform enhances CX through seamless communication, automation, media support, and intelligent routing.
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How IVR Enhances Patient Engagement in Healthcare
Learn how IVR can automate routine interactions, providing 24/7 availability to enhance patient care and engagement.
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When Was the Last Time You Asked a Direct Question to Your Customers?
Learn how uncovering customer insights, realigning messages, and building trust can lead to improved retention, loyalty, and CX enhancements.
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How Do Cloud Contact Centers Help Banks With Their Regulatory Compliance Needs?
Understand how security, flexibility, and automation in cloud solutions empower banks to achieve regulatory compliance and enhance client satisfaction.
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Empathize, Don’t Apologize: Better Customer Service Experiences
How empathy in customer service builds loyalty. Replace apologies with genuine solutions. Explore examples and strategies for stronger connections
ClearTouch Blog
Unlock the secrets to exceptional customer experiences and support strategies. Discover expert insights and best practices to elevate your customer service game.