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Call Transfer vs. Call Forwarding: Definitions, Use Cases, and Key Differences
Call transfer vs call forwarding explained: Learn when to use each feature to reduce wait times, improve CX, and streamline your contact center.
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How Do You Choose Your Contact Center Software?
Choosing the right contact center software is crucial for any business. We've listed key scenarios and the best contact center solutions for each.
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Breaking Barriers: Why You Should Look at Visually Impaired Agents for Your Contact Center Needs?
Discover how contact center technology empowers visually impaired agents to work efficiently and deliver exceptional customer experience
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Is It Time for You to Upgrade Your Contact Center Technology?
Experiencing growing support demands, complex dashboards, and long wait times? Discover how upgrading to a cloud contact center can streamline CX operations
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Top 10 Benefits of Adopting Cloud Telephony Solutions for Remote Contact Center Agents!
Discover the top 10 benefits of cloud telephony for remote contact center agents, enhancing efficiency, flexibility, and overall customer service.
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Contact Center Trends That Artificial Intelligence (AI) Can Help Accelerate!
Learn how AI drives insights from customer interactions across channels, helping you make informed decisions in providing resolutions.
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Click-to-Call Is the Way to Go to Provide Immediacy and Convenience to Your Customers!
Click-to-call boosts conversions by 30%. Learn how ClearTouch enables instant customer connections across healthcare, finance, and ecommerce.
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What Is Botshit? How Do You Prevent Botshit Scenarios?
Integrate AI in customer service effectively. Use rigorous testing, continuous training, and human intervention to ensure accurate chatbot responses.
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Predictive Dialers vs. Progressive Dialers – Which One Is Right for You?
Want to know which dialer solution will work best for your call center? Analyze the use cases and key differences between predictive and progressive dialer.
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Generative AI in Customer Experience: Staying Compliant and Avoiding Lawsuits
Learn to use generative AI in customer experience responsibly. Avoid privacy lawsuits by ensuring consent, compliance, and data security.
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How Can Analyzing Real-Time Call Center Data Help You Improve Efficiency?
Improve call center efficiency with real-time data. ClearTouch shows 8 key metrics to track for better agent performance and customer outcomes.
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Mobile First Customer Experience – It Is Here to Stay!
Elevate your mobile app's customer experience with seamless navigation, personalized services, and enhanced user interaction, mirroring top industry standards
ClearTouch Blog
Unlock the secrets to exceptional customer experiences and support strategies. Discover expert insights and best practices to elevate your customer service game.