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Handling Customer Escalations for Exceptional Experience
Customer escalation occurs when customer's issue are not resolved at the initial level of customer support and needs to be transferred to a higher authority.
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What Does Personalization in Customer Service Mean to You?
The power of Personalization in customer service is all about making your customers feel seen, heard, and valued as individuals and not as transactions.
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What Do Repeat Calls Mean in a Call Center, and How Do You Reduce Them?
Learn 6 proven methods to measure and reduce repeat calls. Complete guide with real examples, best practices, and strategies to improve FCR and cut costs.
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Are Traditional Customer Service Channels Losing Ground?
Discover why customers now prefer Google Reviews and social platforms over traditional service channel and how your business can adapt.
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Six Sureshot Ways to Optimize Call Volumes in Your Contact Center?
Call volume is a key operational metric that determines the efficiency and effectiveness of a contact center, enhancing both CX and agent productivity.
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Is Your Contact Center Technology Failing Your Customer Experience Needs?
Fix long hold times and disconnected channels with AI, self-service, and seamless integrations while reducing agent attrition in your contact center.
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10 Proven Methods to Improve First Call Resolution (FCR) Rates in 2026
Master first call resolution with 10 strategies. Improve FCR rates, reduce costs, and boost customer satisfaction with our complete guide
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The Key Customer Experience (CX) Trends That Make It a Revenue Driver!
Learn how omnichannel platforms, AI adoption, and human-AI integration are reshaping CX from being a cost center to a revenue driver
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Is Generative AI the Holy Grail of Customer Experience?
GenAI predicts customer behavior to refine marketing, promotions, and products. Blending AI intelligence with human creativity improves efficiency.
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The Power of Call Disposition: Turning Call Outcomes Into Success!
Call disposition helps categorizing and analyzing call outcomes, providing insights into customer behavior, lead quality, and campaign performance
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Customer-Centric Strategies from the World’s Most Trusted Brands
Learn from top brands like Amazon, Whirlpool, and Coca-Cola how to enhance your customer centricity, from actionable strategies to emotional connections
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Eight Soft Skills That Every Call Center Agent Should Have!
Nurturing soft skills in call center agents enhances customer satisfaction, builds lasting relationships, and delivers exceptional CX.
ClearTouch Blog
Unlock the secrets to exceptional customer experiences and support strategies. Discover expert insights and best practices to elevate your customer service game.