-
Importance of Empathy in Customer Experience
Do you want to know why empathy is important in customer service? This article will tell you all about it. Read more here.
-
How Do You Improve Customer Service in Healthcare?
Improve healthcare customer service with ClearTouch. Automate appointments, reduce no-shows, and personalize patient care for better experiences.
-
Use Cases of Voice Analytics in a Contact Center
Top 3 voice analytics use cases that transform call center operations like real-time booking, compliance monitoring and self-service optimization
-
Teleconsulting in Ophthalmic Care During COVID-19
Discover how ClearTouch’s cloud call‑center solutions enabled teleconsulting in ophthalmic care during COVID‑19 boosting patient reach and care continuity.
-
Making Your Call Center Humane
Make your call center more human. ClearTouch explains how adding empathy and personal conversation turns routine calls into memorable customer experiences.
-
Revenue Cycle Management: Boost Healthcare Efficiency
Understand why RCM is important in healthcare and how it manages patient’s financial journey from appointment scheduling to final payment collection.