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Importance of Empathy in Customer Experience
Do you want to know why empathy is important in customer service? This article will tell you all about it. Read more here.
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How Do You Improve Customer Service in Healthcare?
Improve healthcare customer service with ClearTouch. Automate appointments, reduce no-shows, and personalize patient care for better experiences.
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Use Cases of Voice Analytics in a Contact Center
Top 3 voice analytics use cases that transform call center operations like real-time booking, compliance monitoring and self-service optimization
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Business-As-Usual – Ophthalmic Care Unit Uses Teleconsulting to Tide Over COVID-19 Lockdown
Discover how ClearTouch’s cloud call‑center solutions enabled teleconsulting in ophthalmic care during COVID‑19 boosting patient reach and care continuity.
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Making Your Call Center Humane
Make your call center more human. ClearTouch explains how adding empathy and personal conversation turns routine calls into memorable customer experiences.
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Revenue Cycle Management: How Healthcare Providers Can Boost Efficiency and Profitability Worldwide
Understand why RCM is important in healthcare and how it manages patient’s financial journey from appointment scheduling to final payment collection.