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Outbound Call Center Solutions for E-Commerce Customer Engagement
How outbound call centers for e-commerce drive customer engagement, boost sales, enable upselling, and scale growth with data-driven call center services.
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Conversational AI in E-Commerce: Practical Applications, ROI & Why It Matters Now
Automated order tracking, product recommendations, instant complaint resolution. Explore ClearTouch’s Conversational AI for powerful e-commerce applications
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An Epic Customer Service Failure and What You Can Learn From It!
Understand the key takeaways from a real Amazon customer service case. Learn how empathy and accountability can enhance customer satisfaction and trust.
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Y2K, Amazon, Black Friday, and Contact Center Automation
The Y2K bug, a potential computer flaw looming on January 1, 2000, stemmed from using two-digit year codes in programming from the 1960s to the 1980s.
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How Technology Has Transformed Customer Service for the Better?
In the late 1990s, I used sites like Fabmall and Maalamall to do online transactions.
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Customer Touchpoints: What They Are and Why They Matter
Learn how understanding customer touchpoints is crucial for effective marketing and customer experience.
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Customer for Life – What Does It Mean?
Discover the meaning of "customer for life" and its importance in building long-term relationships with customers. Learn the best practices to create it.
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Six Excellent Customer Experience Examples to Take Inspiration From
In this article, we discuss 6 best customer experience examples that will help you to acquire new customers and reduce customer churn.
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Active Employee Listening Can Propel a Customer-Centric Culture
Learn how to empower your customer-facing teams, gather crucial insights, and close the feedback loop to build a winning customer-centric culture.
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Has Customer Experience (CX) Found a Seat in the Boardroom?
Discover why customer experience is crucial for businesses and how it must begin at the top level of decision-making.
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10 Ways to Improve E-Commerce Customer Experience
Learn how to improve eCommerce customer experience and drive more sales with these 10 tips. Find out how to take your online store to the next level.
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What Is Customer Segmentation, and Why Is It Essential for Your Business?
Customer segmentation help you better understand your target market, improve marketing efforts, and increase sales for your business.