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Is Insurance Agent Burnout Affecting Your Customers?
Understand why burnout is rising in insurance contact centers and how AI tools like chatbots, routing, and sentiment analysis can protect and boost CX.
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Conversational IVR: Transforming Customer Self-Service
Conversational IVR automates 40-60% of calls without agents. Reduce costs, improve healthcare scheduling and appointments, boost patient satisfaction.
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What’s Wrong with Health Policy Renewals?
Ever tried renewing insurance and ended up more confused than informed? This experience shows why digital journeys need to be smarter, simpler, and more human
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The Customer Experience Gap Businesses Aren’t Bridging
Learn real-life stories of bad customer service and what businesses must do to bridge the experience gap, earn loyalty, and retain trust.
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Don’t Let Your Support Team Tape over the Real Issues
Discover how data, tools, and tech help transform patchwork CX into premium support that customers deserve.
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Personalization Is Broken. It Is Time for Individualization
Go beyond demographics to achieve true 1:1 customer personalization using behavioral data, AI, and empathy to create a human like brand experiences.
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What Every CX Leader Should Know About Remote Contact Centers?
Learn why contact center leaders are now strategically moving to cloud contact centers for scalability, cost savings, compliance, and global reach
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The Importance of Quality Assurance in Call Centers
Why QA matters in call centers. ClearTouch covers accuracy, resolution time, empathy, compliance, and best practices to prevent customer service disasters.
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AI in Customer Service: Enhancing, Not Replacing, Humans
AI must enhance not replace human customer support, as Klarna’s AI flop proves. Discover case studies and best practices for a balanced approach.
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Why Are Trusted Brands Turning Uncustomer-Conscious?
Customer service is shifting from helpful to hostile. Here's how over-automation is eroding trust and what brands must fix to stay truly customer-centric.
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Why Most Contact Centers Are Still Stuck in the Past
Why most contact centers are failing without omnichannel capabilities? Learn how to integrate channels, empower agents, and deliver seamless cx.
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If Your Customer Success Team Isn’t Driving Revenue, You’re Doing It Wrong!
Learn how customer success reduces churn, drives upsells, and turns users into advocates why CSMs must own revenue, not just support.