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What Stops You From Implementing Artificial Intelligence (AI) For Your Contact Center?
Contact center should implement AI as both a strategic and tactical tool in their journey of providing exceptional customer experiences
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What Is Employee Attrition – Reasons & Ways to Reduce It
Did you know employee attrition rates in call centers can be 50%. Find out key strategies to optimize and reduce it providing exceptional customer service
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Customer Lifetime Value – How to Calculate, Measure, and Increase It?
Customer lifetime value is a key metric for businesses, and in this article, we'll show you how to calculate it and what you can do to improve it.
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Why Customer Perception Matters: Impact & Improvement Strategies
Learn what customer perception is, why it's crucial for business growth, and proven strategies to measure and improve it. Includes psychology insights.
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Everything You Need to Know About How Customer Service SLAs Directly Influence Your Customer Experience
Customer Service SLA: Find out everything you need to know about customer service legal agreements in this comprehensive guide.
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The Types of Self-Service Capabilities That Can Boost Your Customer Experience
Explore the key self‑service tools with ClearTouch that improve response time, reduce costs and elevate customer experience in your contact center.
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It Is Time for PSBs to Roll Up Their Sleeves and Start Enhancing Their Service Quality
Discover how public and private sector banks in India differ in service quality, customer satisfaction, and digital transformation initiatives.
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Do Contact Center Agents Struggle to Handle Customer Queries?
Uncover how ClearTouch helps contact center agents overcome query complexity, integrate omnichannel tools and deliver exceptional customer experience.
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Trends, Technologies, and Future Transformations in the Call Center Industry
Cloud adoption, omnichannel capabilities, and advanced technologies are transforming the call center industry for a more agile, customer-focused future
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What Are the Reasons for Poor Customer Service?
In this blog post, we'll explore some of the most common reasons for poor customer service, with examples. Check it out.
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Customer-Centric Approach in Retail Banking Is the Way Forward, Says the Finance Minister of India
Customer-centric retail banking with ClearTouch. Learn how EASE 5.0, digital transformation, and omnichannel platforms improve PSB customer experiences.
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Are the Days of Waiting on the Telephone Line to Talk to an Agent Over?
Customer service is no longer about waiting on the telephone line to talk to someone. Here's what you need to know about spain's 3-min call response