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Nobody Wants to Call You Except When They Do: The Future of Voice in Customer Service
Learn why digital self-service is rising, and when customers choose phone support, and how to optimize hybrid customer experience channels.
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We Tried CCaaS. We Tried UCaaS. Here’s What Actually Moved the Needle
What is Ccaas Vs Ucaas? Key differences, how they overlap, & quick decision making cheat sheet to improve customer outcomes and employee collaboration.
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The Future of CX Metrics: Measuring Journeys, Effort & Outcomes
Did you know legacy CX metrics like AHT and CSAT are outdated. Explore future-ready KPIs like JCR, CES, CQ, and TTV that measure effort, outcomes, and loyalty.
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Empty Chairs Are Optional: How Cloud Contact Centers and AIVMS (Automated Voice Broadcasting) Beat No-Shows in Healthcare
From reminders to reschedules see how automated voice broadcasting solution helps hospitals to cut missed appointments and deliver better patient outcomes.
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No More Wasted Hours – How Hold Queue Monitoring (HQM) Improves Call Center Productivity and Transforms Customer Experience (CX)
Explore how Hold Queue Monitoring (HQM) boosts RCM call center productivity, reduces agent burnout, and accelerates healthcare revenue cycles.
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From Cuts to Comebacks: Look at How Companies Are Rethinking AI in Customer Support
AI improves efficiency, but empathy builds trust. Learn from Salesforce and Klarna how to balance AI in customer support for future-ready CX.
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How Can Banks in India Maximize the Value of Their AI Investments in Contact Centers?
Explore how banks can unlock true business value from AI in contact centers by improving process with these 5 critical aspects. Read blog now!
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Boost Recovery Without Adding Agent Count: A Leader’s Guide to Smart Collection Automation
Debt recovery is harder, customer avoid call, complicated compliance and more. Learn how smart collection automation can ensure compliance and cx
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When AI Misses the Mark: Why Personalization Falls Short and How to Fix It?
Most AI in customer service disappoints, with 60% satisfied, but 88% preferring humans. Learn how how AI + human empathy transforms customer service
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Beyond the Interactions: Turning Contact Center Transactions Into Memorable Experiences
Learn how modern contact centers can move beyond transactions and deliver transparency, consistency, and reassurance at every step to create a seamless cx.
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Cloud Contact Center Migration: Risks, Realities, and How CX Leaders Can Avoid Disruption
Worried cloud contact center migration will disrupt business? Learn risks, realities, and best practices CX leaders use to ensure a smooth transition.
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AI That Feels Human. Is It Just Hype or the Future of Customer Experience?
AI is no longer just fast and logical it’s becoming empathetic. Uncover best practices, real-world examples, and how AI can feel truly human.