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When AI Misses the Mark: Why Personalization Falls Short and How to Fix It?
Most AI in customer service disappoints, with 60% satisfied, but 88% preferring humans. Learn how how AI + human empathy transforms customer service
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Beyond the Interactions: Turning Contact Center Transactions Into Memorable Experiences
Learn how modern contact centers can move beyond transactions and deliver transparency, consistency, and reassurance at every step to create a seamless cx.
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Is Moving to a Cloud Contact Center Going to Disrupt My Business? Here’s the Reality!
Are the fear of downtime or cost keeping you on-premises? Our guide answers some of the biggest cloud contact center migration concerns of your CX leaders.
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AI That Feels Human. Is It Just Hype or the Future of Customer Experience?
AI is no longer just fast and logical it’s becoming empathetic. Uncover best practices, real-world examples, and how AI can feel truly human.
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What CEOs Can Learn from Spending Time with Customers?
Learn why leaders like Bill Gates and Deepinder Goyal use real customer conversations to build trust, uncover issues early, and drive meaningful innovation
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Beyond the SLA: Why XLAs Are the Future of Customer Experience in Contact Centers
Are your CX metrics stuck on speed, not satisfaction? Learn how switching from SLAs to XLAs can reduce churn and make empathy your new advantage.
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When Processes Kill the Experience: How to Get Customer Support Right Without Losing the Soul?
Discover how scaling support processes can hurt CX and how to fix it. Real stories, lessons, and a path to building empathetic, effective customer service.
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When 99.9 Percent Isn’t Good Enough in Customer Experience
What if one rare error cost you a loyal customer? Learn how to spot, handle the edge cases, and prevent rare but critical moments to fortify your cx
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How BFSI Contact Centers Are Using Omnichannel Capabilities to Enhance Their CSAT?
Struggling with low CSAT in BFSI? See how cleartouch's omnichannel CX turns frustrating customer touchpoints into trust-building moments for BFSI customers
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Why Are We Letting Our Insurance Agents Burn Out, and How Does It Affect Our Customers?
Understand why burnout is rising in insurance contact centers and how AI tools like chatbots, routing, and sentiment analysis can protect and boost CX.
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How Does AI-Powered Conversational IVR Help Boost Customer Service and Reduce Call Abandonment Rates in Contact Centers?
Tired of traditional IVR menus? Learn how AI-powered Conversational IVR improves CX, reduce call wait times, and call abandonment rate in contact centers.
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How a Simple Health Policy Renewal Turned Into a Lesson in What Not to Do and What Businesses Should Fix
Ever tried renewing insurance and ended up more confused than informed? This experience shows why digital journeys need to be smarter, simpler, and more human