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Why Most Contact Centers Are Still Stuck in the Past and Losing Customers Because of It?
Why most contact centers are failing without omnichannel capabilities? Learn how to integrate channels, empower agents, and deliver seamless cx.
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10 Ways to Turn Your Contact Center Into a Profit Engine!
Transform your contact center from a cost center into a revenue driver using AI, analytics, personalization, self-service, and real-time insights.
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AI in Contact Centers: Closing the Expectation–Experience Gap
Did you know 98% of contact centers use AI, yet customer satisfaction lags. Learn how empathetic AI and data-driven decisions can close the CX gap.
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Call Management in Call Centers: What It Is, Why It Matters, and How ClearTouch Makes It Easy
Call management is key to great CX. Explore the features, benefits, and setup process. With ClearTouch, turn every customer call into an opportunity
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The Power of IVR: Why Your Contact Center Needs a Smart IVR System?
Learn how ClearTouch’s IVR solutions streamline interactions with intuitive workflows, real-time analytics, and seamless integrations.
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Understanding and Addressing Missed Calls Solution in Contact Centers
Learn how to handle missed calls in your contact center effectively, improve customer experience, and reduce lost opportunities with the right solutions
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Real-Time Agent Assist: Boost CX with AI Intelligence
Empower contact center with AI Agent Assist ensure real-time insights, compliance and deliver exceptional customer experiences.
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What Do Repeat Calls Mean in a Call Center, and How Do You Reduce Them?
Reducing repeat calls enhances efficiency, lowers costs, and improves customer satisfaction. Learn ways to measure and minimize repeat calls.
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Six Sureshot Ways to Optimize Call Volumes in Your Contact Center?
Call volume is a key operational metric that determines the efficiency and effectiveness of a contact center, enhancing both CX and agent productivity.
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Is Your Contact Center Technology Failing Your Customer Experience Needs?
Fix long hold times and disconnected channels with AI, self-service, and seamless integrations while reducing agent attrition in your contact center.
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10 Best Practices to Improve First Call Resolution (FCR) Rates
First Contact/Call Resolution rate (FCR) is the percentage of customer issues that are resolved on the first contact without requiring a follow-up.
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The Power of Call Disposition: Turning Call Outcomes Into Success!
Call disposition helps categorizing and analyzing call outcomes, providing insights into customer behavior, lead quality, and campaign performance