-
When AI Misses the Mark: Why Personalization Falls Short and How to Fix It?
Most AI in customer service disappoints, with 60% satisfied, but 88% preferring humans. Learn how how AI + human empathy transforms customer service
-
Still Struggling with Debt Recovery Rates? Here’s How AI Can Change the Game
Explore how AI in debt collection improves recovery rates by automating, personalizing customer interactions, and reducing friction
-
Do You Believe That CRMs Will Replace CCaaS by 2027?
By 2027, will CRM replace CCaaS? Learn why contact centers still lead in real-time communication, routing, and CX excellence and will matter, for better CX
-
AI That Feels Human. Is It Just Hype or the Future of Customer Experience?
AI is no longer just fast and logical it’s becoming empathetic. Uncover best practices, real-world examples, and how AI can feel truly human.
-
Still Stuck in Spreadsheets? Why It’s Time to Let AI Handle Your Contact Center Workforce Scheduling
Learn how AI is transforming workforce management in call centers by minimizing hours of manual work, increasing scheduling accuracy, and agent satisfaction
-
Affordable AI for Contact Centers: 8 Strategies That Won’t Break the Bank
Here are 8 practical strategies to implement powerful AI in your contact center without high costs, hidden fees, or enterprise-only pricing.
-
Why Are We Letting Our Insurance Agents Burn Out, and How Does It Affect Our Customers?
Understand why burnout is rising in insurance contact centers and how AI tools like chatbots, routing, and sentiment analysis can protect and boost CX.
-
How Does AI-Powered Conversational IVR Help Boost Customer Service and Reduce Call Abandonment Rates in Contact Centers?
Tired of traditional IVR menus? Learn how AI-powered Conversational IVR improves CX, reduce call wait times, and call abandonment rate in contact centers.
-
Personalization Is Broken. It Is Time for Individualization
Go beyond demographics to achieve true 1:1 customer personalization using behavioral data, AI, and empathy to create a human like brand experiences.
-
Why Should Every Business Move Towards CCaaS? Is It a Strategic Imperative?
Explore how CCaaS is transforming customer service with cost efficiency, scalability, omnichannel, and compliance and why now is the right time to make the move
-
AI in Customer Service: Enhancing, Not Replacing, Humans
AI must enhance not replace human customer support, as Klarna’s AI flop proves. Discover case studies and best practices for a balanced approach.
-
Will AI Be the One Calling You Next? How Is Generative AI Reshaping Debt Collection?
Learn how Generative AI brings empathy, personalized outreach, and intelligent automation to collections reshaping customer and agent experiences.