-
Balancing Process with CX: Getting Customer Support Right
Discover how scaling support processes can hurt CX and how to fix it. Real stories, lessons, and a path to building empathetic, effective customer service.
-
Everything You Need to Know About Auto-Dialers
Learn how auto dialers boosts outbound call center efficiency, with practical use cases across industries, ideal for lead generation, and debt collection
-
Predictive Dialing Is Key to Improving Agent Efficiency and Revenue Maximization
Predictive dialing auto-dials numbers, connects 3-4x more contacts per agent. Learn how it works, compliance rules, and best practices for success.
-
How Generative AI Is Reshaping Debt Collection
Learn how Generative AI brings empathy, personalized outreach, and intelligent automation to collections reshaping customer and agent experiences.
-
The Power of IVR: Why Your Contact Center Needs a Smart IVR System?
Learn how ClearTouch’s IVR solutions streamline interactions with intuitive workflows, real-time analytics, and seamless integrations.
-
Should You Approach Artificial Intelligence (AI) as a Technology Solution?
AI should enhance cx, not complicate it. Learn how a business-first AI strategy improves CX, reduces pain points, and drives customer loyalty.
-
Real-Time Agent Assist: Boost CX with AI Intelligence
Empower contact center with AI Agent Assist ensure real-time insights, compliance and deliver exceptional customer experiences.
-
Why Conversational Intelligence Matters in Modern Contact Centers
Understand why Businesses using conversational intelligence see a 25% boost in customer satisfaction and 40% higher agent productivity.
-
Handling Customer Escalations for Exceptional Experience
Customer escalation occurs when customer's issue are not resolved at the initial level of customer support and needs to be transferred to a higher authority.
-
What Do Repeat Calls Mean in a Call Center, and How Do You Reduce Them?
Reducing repeat calls enhances efficiency, lowers costs, and improves customer satisfaction. Learn ways to measure and minimize repeat calls.
-
Six Sureshot Ways to Optimize Call Volumes in Your Contact Center?
Call volume is a key operational metric that determines the efficiency and effectiveness of a contact center, enhancing both CX and agent productivity.
-
10 Best Practices to Improve First Call Resolution (FCR) Rates
First Contact/Call Resolution rate (FCR) is the percentage of customer issues that are resolved on the first contact without requiring a follow-up.