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Predictive Dialing Is Key to Improving Agent Efficiency and Revenue Maximization
Learn how predictive dialers boost agent talk time, streamline outbound calls, and increase conversions. Explore some real-world use cases inside
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Will AI Be the One Calling You Next? How Is Generative AI Reshaping Debt Collection?
Learn how Generative AI brings empathy, personalized outreach, and intelligent automation to collections reshaping customer and agent experiences.
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The Power of IVR: Why Your Contact Center Needs a Smart IVR System?
Learn how ClearTouch’s IVR solutions streamline interactions with intuitive workflows, real-time analytics, and seamless integrations.
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Should You Approach Artificial Intelligence (AI) as a Technology Solution?
AI should enhance cx, not complicate it. Learn how a business-first AI strategy improves CX, reduces pain points, and drives customer loyalty.
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Real-Time Agent Assist: Boost CX with AI Intelligence
Empower contact center with AI Agent Assist ensure real-time insights, compliance and deliver exceptional customer experiences.
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Why Conversational Intelligence Matters in Modern Contact Centers
Understand why Businesses using conversational intelligence see a 25% boost in customer satisfaction and 40% higher agent productivity.
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Handling Customer Escalations for Exceptional Experience
Customer escalation occurs when customer's issue are not resolved at the initial level of customer support and needs to be transferred to a higher authority.
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What Do Repeat Calls Mean in a Call Center, and How Do You Reduce Them?
Reducing repeat calls enhances efficiency, lowers costs, and improves customer satisfaction. Learn ways to measure and minimize repeat calls.
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Six Sureshot Ways to Optimize Call Volumes in Your Contact Center?
Call volume is a key operational metric that determines the efficiency and effectiveness of a contact center, enhancing both CX and agent productivity.
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10 Best Practices to Improve First Call Resolution (FCR) Rates
First Contact/Call Resolution rate (FCR) is the percentage of customer issues that are resolved on the first contact without requiring a follow-up.
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Is Generative AI the Holy Grail of Customer Experience?
GenAI predicts customer behavior to refine marketing, promotions, and products. Blending AI intelligence with human creativity improves efficiency.
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Eight Soft Skills That Every Call Center Agent Should Have!
Nurturing soft skills in call center agents enhances customer satisfaction, builds lasting relationships, and delivers exceptional CX.