Zendesk Integration
Empower your agents and delight your customers with Zendesk
Your customers don’t see systems; they see experiences. Every second your agents spend switching screens, searching for data, or logging calls is a second lost from the customer conversation. ClearTouch integration with Zendesk brings your customer support and contact center together into a single unified interface, helping your agents respond faster, resolve smarter, and connect deeper.
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Bring voice, data, and customer context together.
A single interface
Every ticket and note syncs automatically between ClearTouch and Zendesk: no switching tabs or tools, and no duplicate entries.
Quick setup
Zendesk integration is pre-built, where we help, test, and fine-tune everything to fit your unique workflows.
Unified automation
Reduces manual work and errors by automatically logging calls and triggering workflows to update tickets when calls end.
Why ClearTouch – Zendesk Integration?
With Zendesk integration, agents can manage every customer interaction from calls, tickets, and follow-ups without switching screens or losing context. This gives your agents a complete, real-time view of the customer journey.
Zendesk integration truly eliminates manual data entry and toggling between applications, while enhancing productivity and letting your team focus on what truly matters. It helps you create meaningful and outcome-driven conversations with your customers.
ClearTouch – Zendesk integration also supports intelligent workflow automation, enabling businesses to simplify complex processes, reduce repetitive tasks, and customize workflows to fit their unique service goals.
Our Credibility
We have implemented our solutions to more than 1500 businesses worldwide across verticals. Listen to this: we haven’t had a customer churn in our last seven years of operations in India.
We have industry-specific expertise and can help you with best practices across domains such as BFSI, BPOs, Collections, Healthcare, Retail, Automotive, Manufacturing, eCommerce, and Fintech.
With pre-built integrations, you don’t have to look beyond the combination of ClearTouch and Zendesk.
Explore all of our contact center software features
ClearTouch – Zendesk Integration Advantage
Check out all the benefits for your business.
Unified workflows
Say goodbye to tab-hopping and disconnected tools. With the ClearTouch – Zendesk integration, agents can make and receive calls, update tickets, and view customer details directly in Zendesk. This results in less friction, faster handling times, and meaningful conversations with your customers.
Context in every conversation
Every call comes with a full story. From previous tickets and interactions to call history and account details, your agents get the full context they need right when the call connects or the interaction begins. This means fewer repetitive questions for customers, with quicker, more empathetic resolutions.
Consistent service
When your contact center and helpdesk operate in sync, everyone wins. The integration ensures that the sales, support, and operations teams always have access to the same real-time information. This makes collaboration effortless and ensures every customer interaction feels coordinated and professional.
Real-time insights
With centralized data and live dashboards, you gain a complete picture of your customer interactions. You can monitor performance, identify patterns, and act on insights immediately. This allows your managers to make proactive decisions, while agents can continuously improve based on measurable results.
Built to grow with you
Whether you’re managing a small support team or a large multi-site operation, ClearTouch – Zendesk integration scales as you do. You can add agents, expand queues, or customize workflows without disruption. The system evolves with your business, ensuring performance and customer satisfaction stay consistently high.
We rolled out our platform to 500 agents for a leading bank within 2 days
We managed outbound and inbound campaigns for a leading bank within 2 weeks, making it easier with our Interactive Voice Response (IVR) and Automated Voice Broadcasting.
Frequently Asked Questions
You can expect faster resolution times, improved first-contact resolution (FCR), and higher agent productivity. The integration eliminates manual data entry, reduces switching time, and ensures that every call is context-driven. Most organizations see a 20-30% improvement in agent productivity, a 20% reduction in average handling time, and consistently better CSAT and NPS scores.
All you need is an active Zendesk instance (Support or Service) and a ClearTouch Operator account. Our implementation team handles setup, authentication, and configuration. No additional hardware is required, as it is a fully cloud-based deployment.
Your agents can handle calls, view customer data, update tickets, and add notes without leaving Zendesk. The integration automatically logs calls and syncs information, freeing your agents to focus entirely on customer conversations rather than backend tasks.
Absolutely, all customer data transferred between ClearTouch and Zendesk is encrypted using secure APIs and stored in compliance with GDPR, CCPA, and other regional data protection laws. Access controls and role-based permissions ensure that only authorized users can view or edit records.
Typically, most customers go live within one or two business days after the initial setup and configuration. The process is quick, guided, and doesn’t require technical expertise on your end.
Yes, the integration supports inbound, outbound, manual, and predictive dialing, in addition to other forms of interaction. It comes with automatic logging and screen pops for each interaction.
Yes, all call data, recordings, and notes are accessible directly through Zendesk. You can monitor agent performance, review call history, and analyze metrics like average handling time and resolution rate.
You can trigger tickets for creating tickets, auto-assigning agents, or updating statuses based on call outcomes. The ClearTouch – Zendesk connector is flexible and supports both simple and advanced workflows.
We offer 24/7 customer support through phone, email, and WhatsApp. Our onboarding and success teams ensure that your agents are trained and confident before full-scale rollout.
Whether you have a 10-agent team or a 1000-seat operation, the integration scales effortlessly. As your business grows, you can add users, configure new queues, and enable advanced reporting features on demand.
If your organization manages multiple Zendesk instances, such as different departments, regions, or brands, ClearTouch can integrate with each instance independently. This flexibility ensures that your teams operate within their own environments while still leveraging centralized call management and reporting.
Supervisors can monitor live calls, review call recordings, and provide feedback without leaving Zendesk. This capability enhances coaching, quality assurance, and compliance management, helping you build stronger, more confident teams.
By giving agents full visibility into customer history and simplifying call handling, the integration enables faster, more contextual responses. That leads to fewer escalations, quicker resolutions, and more personalized interactions, which contribute directly to higher CSAT scores.
You can track everything from call volume and ticket trends to agent productivity, average handling time (AHT), and first-call resolution (FCR). These insights help identify performance gaps, forecast staffing needs, and improve operational efficiency across your contact center.
The training required will be minimal. As the integration lives inside the familiar Zendesk interface, agents can adapt almost instantly. We also provide onboarding sessions, short video tutorials, and 24/7 support to ensure your team gets up to speed quickly and confidently.