Potential of Technology to Change the BPO Landscape in India
Our Interactions with the Leaders on the Potential of Technology to Change the BPO Landscape in India through the BPO Innovation Summit & Awards 2022. We welcomed participants from various industry backgrounds and every level of seniority who shared their thoughts on how technology can deepen business process automation across verticals such as Healthcare, Banking, Fintech, and Education. Our EVP spoke about its vision for transformation in the BPO sector in India. He expressed his belief that the future lies in intelligent business processes enabled by technologies to bring both low-cost, high-value experiences and efficiency to client organizations via new outsourcing models that are heterogeneous and based on value addition over volume.