Business Intelligence for Call Centers
Call centers are becoming more and more important in today’s business environment. Today’s consumers are more informed, more demanding and more empowered than ever before. Managing a call center is becoming more complex. Data is key to managing a call center effectively. ClearTouch is a business intelligence solution for call centers, that provides the data needed to make informed decisions about your call center. It gives you the ability to analyze your call center’s performance, generate reports, and take action.