Ophthalmic Care Case Study
Telephony, call recording, and patient management – One of Asia’s largest Ophthalmic care units wanted…
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Commercial Airline Case Study
Automated messaging, CRM integration, and efficient surveys – A commercial airline found it challenging to…
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Fintech Case Study
Overcome poor Internet connection and offer high-quality calling for at-home agents – One of the…
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Banking Case Study
Outbound and inbound calling, which is work-from-home ready – One of the leading banks in…
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Personalized & Efficient Communication; Resources for the Hospitality Industry
ClearTouch has helped casinos and hotels to reduce the cost of sending updates by 80…
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Quick Start Guide to Scaling a Cloud Call Center
Instead of relying on crystal-ball forecasts, learn how a cloud call center platform can accommodate…
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Simplify Your Workforce Management Guide
Learn how to look for trackable KPI’s as well as how to help your agents…
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Cloud Contact Center Collection Suite by ClearTouch
Compliance, productivity, and outreach are all empowered through ClearTouch’s collections suite. Years of work with…
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The Managers Guide to Call Center Compliance Regulations
Improve your compliance by learning the governing laws inside and out, and thoroughly account for…
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A Comprehensive Feature Guide of ClearTouch
Your one-stop guide for all things ClearTouch. This guide will outline the benefits, features, and…
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Manually Approved Calling (MAC) by ClearTouch
Learn how adding a human element to any call center can improve compliance and customer…
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Features and Benefits of SMS for Collection Agencies Infographic
SMS is built on ClearTouch’s advanced cloud-based contact center suite, eliminating the need for complicated…
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Business Intelligence by ClearTouch
Explore how ClearTouch’s business intelligence can help predict, evaluate, and, identify specific call center metrics….
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Three Ways to Optimize Your Call Center
In this guide, you will learn how to look for trackable KPI’s as well as…
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Retention Touchpoint Timeline
Learn best practices for scripts used in the newspaper industry. ClearTouch’s touchpoint timeline for retention…
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Fred Flintstone vs George Jetson: 6 Reasons Call Center Execs Are Moving from On-Premised
Solutions to the Cloud Improve Contact Center Performance In this eBook, you’ll learn why the…
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State of The Collection Industry: Confidence In A Bright Future Infographic
ClearTouch’s recent survey of the collections industry ranged from compliance to technology, policy practices, communication…
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State of The Collection Industry: Confidence In A Bright Future
ClearTouch recently surveyed over 2,000 collection professionals on topics that range from compliance to technology,…
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ROI Guide for Call Centers
Choosing your contact center solutions means knowing it will prove its worth quickly. Here you’ll…
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Speech Analytics at a Glance
SpeechAnalytics offers powerful search and discovery tools combined with automated call transcription and reduction. Deep…
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Understanding Call Blocking and Labeling
In this whitepaper by ClearTouch and Numeracle you will learn about what the industry is…
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Rise to the Top Instead of Drowning in Information
Make sense of all that data! As you hone your call center analytics, your call…
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Implementing ClearTouch to Increase Profit Margins
ClearTouch’s cloud-based voice platform streamlines both inbound and outbound resources, improves penetration rates, and minimizes…
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Automation VS Human Intervention
Ever wonder what the main differences are between ClearTouch’s Predictive Dialer and Manually Approved Calling?…
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Hosted VS Premised Call Center Technology
Check out this analysis to make sure you are getting the maximum ROI from your…
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Top 10 List When Considering A Cloud-based Call Center Solution
Doing more with less should make sense and picking a call center provider should be…
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Top 10 Reasons to Choose ClearTouch
See our top-10 list to see why you should switch your cloud contact center provider…
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Cloud Alternatives to the Call Center Infographic
Relax on ClearTouch and our cloud center solutions, and be sure to download this infographic…
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Seven Costliest Mistakes in Call Center Compliance Infographic
Ever wonder how much a TCPA violation could cost your organization? Look at these top…