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Recording

Call and screen recording to enhance agent’s performance.

You can record all of your inbound and outbound calls that would allow you to measure an agent’s performance, besides understanding whether customer issues are getting resolved. Screen recording gives you a better look at the agent’s workflow and actions to resolve a customer query.

Security, Compliance, and Enhancement of Call Center Operations

  • Customer Service Improvement

    Call and screen recordings let you easily see gaps in customer service and what customers complain about most. You can identify areas that need improvement.

  • Agent Training

    Staff turnover rates are the biggest issue in a call center. Recordings allow training of new hires and advanced training of existing resources to get them up to speed.

  • Dispute Resolution

    Recordings can solve a lot of customer disputes and can act as a verbal contract. It can also protect you from lawsuits and disagreements.

  • Customer Experience Strategy

    Recordings help you understand your customers better. It opens the doors for cross-selling and upselling through effective sales and marketing campaigns.

Check out the complete guide to managing call center agents

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“I am impressed and satisfied with ClearTouch. Their cloud contact centre and voice recording is very effective and flexible. I find it better than the on-premises solution we had before. We can now easily keep our records on the cloud even if we are perpetually on the go.”

– Our Customer from Credit Analysis Sector

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Integrate with In-house CRMs, helpdesk software, and other best-of-breed applications.

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