Outbound Call Center Services
Ready to take your business to new heights with our outbound solutions?
Ignite customer engagement and fuel business growth with our proactive outbound call center services. With our offerings, you will experience a surge in customer satisfaction, enhanced brand loyalty, and increased conversion rates. Our outbound supports predictive, progressive, preview, and manual dialing.Request a Demo
Drive unmatched customer delight with our outbound call center services
Proactive customer engagement that drives customer experience.
Dialers & broadcasting
Predictive, preview, manual, and progressive dialing options with integrated voice broadcasting to maximize outreach.
Monitoring and reporting
Agent availability, agent productivity, and performance metrics like KPIs help make data-driven decisions.
No channel restriction
Seamless scaling and unlimited channels with high utilization. Supports assigning dynamic DID numbers.
Why ClearTouch’s Outbound Calling Software?
Ours is a truly cloud-based solution that you can operationalize within 24 to 48 hours. It comes pre-integrated with industry-leading CRMs and helpdesk solutions. All you need to be on our platform are working Internet connectivity and access to a browser, which makes it work-from-home ready. This is truly scalable, with provision for you to scale up and down your needs at the click of a button. We don’t charge you an agent license fee; you only pay for what you use.
We understand that every organization follows a different workflow and needs a custom call center solution. We build all of your customizations as a part of our implementation at no additional cost. This is an industry first.
We have implemented our solutions to more than 1500 businesses worldwide across verticals. Listen to this – we haven’t had a customer churn from us in our last six years of operations in India.
We have industry-specific expertise and can help you with good practices across domains like BFSI, BPOs, Collections, Healthcare, Retail, Automotive, Manufacturing, eCommerce, and Fintech.
With unparalleled features and integrated infrastructure, you don’t have to look beyond ClearTouch’s call center services.
Our Outbound Call Center Advantage
Check out all the benefits for your business.
You can increase sales and conversions, improve lead generation & qualification, set appointments and follow-ups, win back customers, cross-sell, and upsell with scale with our outbound offerings.
Scalability and flexibility
Scale up and down the number of agents per your business needs at the click of a button. It is a pure-play cloud infrastructure where you pay only for what you use, and we package everything for you at a per-minute pricing. You don’t have to worry about licensing, customization, and roll-out infrastructure.
Market research and surveys
Conduct market research and surveys to gather valuable customer insights, feedback, and preferences. This information helps businesses make data-driven decisions and refine their strategies.
Call handling and monitoring
Efficient call handling, call monitoring and coaching, automated workflow processes and integration, offering training inputs, time zone optimization, and integration with lead management tools improve agents’ overall productivity and efficiency.
We doubled productivity for a collections organization with our outbound services
Our outbound solution has doubled agent productivity for a collections call center. The collections team can address more with less with this solution.
Frequently Asked Questions
What are outbound call centers?
An outbound call center is an operation that makes outgoing calls to customers and prospects.
For instance, your bank might call you to remind you of a missed payment, or your telecom company might contact you to upgrade your plans. Besides, you might receive calls from brands to seek feedback from you on the services they provide or the product they deliver.
Companies may make outbound calls to sell their products or services. Typically, telemarketing is considered a common type of outbound calling.
What are the common outbound call center services?
Some of the common outbound call center services include:
Contacting potential customers to promote products or services, generate leads, and drive sales. Agents typically use persuasive techniques to engage with prospects and convert them into customers.
Identifying and qualifying potential leads for sales teams. Agents using outbound calling reach out to prospects, gather information, assess their interest and buying intent, and provide qualified leads to the sales department.
Conduct market research by reaching out to target demographics or existing customers. Agents collect feedback, conduct surveys, gather data on customer preferences, and provide valuable insights to help businesses refine their strategies.
Agents make outbound calls to schedule appointments, consultations, or demonstrations on behalf of businesses. Agents coordinate schedules, confirm availability, and ensure a smooth appointment booking process.
Conduct customer satisfaction surveys to gather feedback on products, services, or recent interactions. Agents reach out to customers, ask specific questions, and record their responses to assess customer satisfaction levels.
Retain existing customers by contacting them, addressing concerns, offering support, and reinforcing customer loyalty. They also attempt to win back customers who may have discontinued or switched to competitors.
Upselling and cross-selling
Engage with existing customers to upsell or cross-sell additional products or services. Agents identify opportunities based on customer needs, provide relevant recommendations, and facilitate additional purchases.
Account renewals and subscription management
Handle account renewals and subscription management for businesses that offer recurring services. Agents contact customers to renew contracts, update subscription details, and address related queries.
Assist businesses in collecting outstanding debts from customers. Agents contact debtors, negotiate payment terms, provide reminders, and work towards resolving outstanding balances.
Conduct follow-up calls to collect feedback after a customer interaction, purchase, or service experience. Agents check customer satisfaction, address concerns, and meet customer expectations.
When do you need an outbound call center?
When you want to ensure that your customers have an exceptional experience working with your business, you should opt for an outbound call center.
For instance, you know that your customers have abandoned your shopping cart at the checkout page, you can call them to check on their experience, address their concerns and convert them into customers.
Outbound call centers help you proactively reach out to your customers to help with better adoption of your products and services, which will ensure their success as well as the success of your business.
How do you handle outbound calls?
Outbound calls are placed from your end to the customers and prospects. You can choose any options – predictive, preview, progressive, or manual dialing. It completely depends on your business needs.
There are many scenarios where outbound calls make sense – telemarketing, appointment setting, returning a callback request, market research, customer feedback survey, upselling & cross-selling, customer retention, subscription management, and lead generation.
If it is telemarketing, you can use a combination of voice broadcasting and dialing. You can send a voice message to thousands of customers in one click and pass the information of those who show interest to telemarketers. Then, they start dialing them, and the conversions here would be fairly higher.
Besides, you can use a combination of voice broadcasting and dailing to schedule, reschedule, and cancel appointments to avoid no-shows completely.
What are the advantages of outbound call centers?
How to choose the right outbound call center solution for your needs?
A plethora of options are available in the market for outbound call center needs. However, you must be cautious and choose the right platform that addresses all your needs – scalability, flexibility, security, and pricing.
It should have features like: