Contact Center List Management Service

List management service is for you:

• If your customer experience function has multiple sources of data that it needs to act upon
• If your call list is huge, and you need to slice and dice them
• If your customer experience channels generate Gigabytes of data daily

We noticed that call centers spend a significant amount of their time preparing data, performing tasks like copying data from one location to another and manipulating data. We wanted them to avoid spending time on these mundane tasks that can be easily automated.

This is why we came up with our list management tool that helps organizations simplify their data management and business processes.

LMS allows your call center to process all of its data files in one place. Filter, scrub, sort, reshape, and enrich using LMS – even complex workflows can be automated, saving time and reducing errors

LMS would help ensure that your data lists are in check with compliance regulations. Besides, it would ensure that you have the more recent phone number for your contacts.

LMS can help merge files, treat duplicates, and refine lists to contain precisely the records that you need in the format you need – regardless of how your CRM stores the data or how your agents see the data

LMS allows easier API access and clear activity views across any communication channel or system regardless of agent activity

Besides, LMS is completely integrated with our contact center platform, which means LMS acts on all types of data sources considering the integrations.

Save money – you don’t need to hire staff to automate the process or manually update data lists

Real-time – interact with your data in real-time with unlimited customizations

Save time – no more manual data transfers to get your current daily files

Omnichannel functions – it opens many avenues to deploy omnichannel functions to our platform