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Inbound Call Center Services

Boost customer experience and loyalty with inbound call center services

Give the best experience to your customers via our inbound call center services that allow you to resolve your customer queries faster. Our services support skill-based, location-based, and time-based intelligent routing. Its integration with workforce management and optimization means customers can reach the right agents at the right time without any hassles.

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Elevate customer experience with our inbound call center features

Enhance customer satisfaction and achieve peak performance with our inbound solution.

Omnichannel support

Handle inquiries across email, live chat, SMS, and social media channels with a unified interface.

Workforce management

Scheduling, forecasting, adherence, and performance management – reach agents with the right skills.

Monitoring and reporting

Call queue, agent availability, and performance metrics like KPIs help make data-driven decisions.

Why ClearTouch’s Inbound Call Center Platform?

Ours is a truly cloud-based call center solution that you can operationalize within 24 to 48 hours. It comes pre-integrated with industry-leading CRMs and helpdesk solutions. All you need to be on our platform are working Internet connectivity and browser access, making it WFH-ready. This is truly scalable, with provision for you to scale up and down your needs at the click of a button. We don’t charge you an agent license fee; you only pay for what you use.

We understand that every organization follows a different workflow and needs custom call centers. We build all of your customizations as a part of our implementation at no additional cost. This is an industry first.

Our Credibility

We have implemented our call center solutions to more than 1500 businesses worldwide across verticals. Listen to this – we haven’t had a customer churn from us in our last six years of operations in India.

We have industry-specific expertise and can help you with good practices across domains like BPOs, BFSI, Collections, Healthcare, Retail, Automotive, eCommerce, Manufacturing, and Fintech.

With unparalleled features and integrated infrastructure, you don’t have to look beyond ClearTouch’s call center services.

Explore all of our call center software features

Our Inbound Call Center Software Advantage

Check out all the benefits for your business.

Agents can access all your interactions across channels

Voice, SMS, WhatsApp, chat, email, website, chatbots, social, and offline. Customers don’t have to repeat themselves at any point during their interactions, irrespective of the channel they choose to communicate.

Strong integrations

It is easily integrable with your in-house CRM, helpdesk, inventory, and other best-of-breed solutions. Your agents will not have to open multiple screens to access information before addressing customer queries. Our platform already has pre-build integrations with leading players like Salesforce, Zoho, Lead Squared, ServiceNow, Zendesk, and Freshdesk.

Anytime support

You can reach us 24×7 on call, SMS, and WhatsApp. You don’t need to man each of these channels separately. Wouldn’t your customers love this? Our support has been the main differentiator with our 1500+ customers.

Per-minute pricing

You don’t have to worry about licensing, scaling up and down your needs, customizations, and roll-out infrastructure. It is a pure cloud-based infrastructure where you truly pay as you go.

Our inbound call center solution at a healthcare facility

Our inbound solution has helped increase call volumes by 400%. The healthcare facility can proactively address patient needs with our platform.