Click to Call Solution
Where convenience meets connection
Don’t you think that communication has become more instantaneous and convenient than ever before? When you are browsing a website, would you love the option to talk to someone with a simple click on the site? Do you want to empower your agents to make calls directly from the CRM? Click to Call enables these functionalities, which help bridge the gap between your online presence and real-time human connection. Unlock the full potential of your online presence with click-to-call solution.
Request a DemoEmpower instant connections with click-to-call
Convenient. Frictionless. Increased conversions.
Instant connectivity
Provides immediate, one-click access to your business that enhances the customer experience and improves conversions.
CRM integration
Allows you to capture valuable customer data during the call and ensures that agents have a single view of customers.
Customer support
Efficient integration with customer support and service allows users to request assistance or resolve issues in real-time.
Why ClearTouch’s Click-to-Call Service?
Our platform helps you enhance customer engagement. It simplifies the process of connecting with your company and your ability to connect with your customers – this helps you create a more engaging and interactive customer experience. This leads to higher customer satisfaction and loyalty.
Our click-to-call service helps you reduce the steps needed for your customers or prospects to reach you or for you to reach them. Whether you are focused on online sales, lead generation, or appointment scheduling, the convenience of click-to-call encourages your potential customers to take action.
Apart from integrating with CRMs and customer support software, it can be integrated into various digital platforms, including websites, mobile apps, and social media. This versatility allows you to connect with customers where they are most comfortable, expanding your reach.
Our Credibility
We have implemented our solutions to more than 2500 businesses worldwide across verticals. Listen to this – we haven’t had a customer churn from us in our last six years of operations in India.
We have industry-specific expertise and can help you with good practices across domains like BFSI, BPOs, Collections, Healthcare, Retail, Automotive, Manufacturing, eCommerce, and Fintech.
With unparalleled features and integrated infrastructure, you don’t have to look beyond ClearTouch’s click-to-call.
Explore all of our contact center software features
Our Click-to-Call Solution Advantage
Check out all the benefits for your business.
Improved efficiency
It enables immediate and direct communication between your business and customers, eliminating the need for customers to search for contact details or manually dial numbers. This helps boost conversion rates, whether it’s for sales, lead generation, or appointment scheduling. It allows customers to seek assistance, ask questions, or resolve issues quickly, leading to improved customer satisfaction.
Personalization and relevance
Click-to-call solution captures valuable customer data during calls, which can be used for marketing, personalization, and improving the overall customer experience. Besides, it can use location data to connect users to the nearest physical store or regional customer support center, enhancing relevance and customer satisfaction. It caters to the needs of mobile users who often prefer tapping to call rather than filling out forms.
Enhanced analytics
It comes with advanced analytics that help you gain insights into call data, customer behavior, and the effectiveness of your campaigns, enabling data-driven decisions and continual improvement of communication strategies.
Cost-effective
Click-to-call is the most cost-effective communication method, as it can be integrated with Voice over IP services, reducing your communication costs drastically.
Enhanced customer experience
Providing a direct line of communication through click-to-call can instill trust in your customers, as it demonstrates accessibility and transparency. As it is a more personal and interactive communication channel, it helps build stronger relationships with your customers. It also makes it easy for individuals with disabilities or those who have difficulty typing to reach out to your business.
Reduced abandonment rates
For e-commerce websites, click-to-call can reduce shopping cart abandonment rates by allowing customers to clarify doubts or get assistance during the purchase process.
How does our contact center platform improve the bottom line?
Watch this video on how our cloud-based modern contact center platform can help your customer experience function.
Watch NowFrequently Asked Questions
A Click-to-Call solution is a web-based tool that allows website visitors or app users to initiate an instant phone call to a business by simply clicking a button or link. It eliminates the need for users to manually dial a number, making it a seamless way to connect with customers in real-time.
Click-to-Call works by integrating a clickable phone button or link on your website or mobile app. When a user clicks the button, their device automatically initiates a call to your business number. The system can use technologies like VoIP or cellular networks to connect the user with the appropriate team, allowing for smooth and efficient real-time communication.
A Click-to-Call solution is a powerful tool that can help businesses streamline communication and drive higher customer engagement. It reduces the friction for users, offering them an easy and immediate way to get in touch with you, leading to increased conversions. It’s particularly beneficial for businesses that rely on customer support, sales calls, or appointment bookings.
No, Click-to-Call is not limited to e-commerce. While it is highly beneficial for online stores looking to boost customer support and sales, Click-to-Call solutions are versatile and can be used across various industries. Whether you’re a service provider, a healthcare professional, a travel agency, or a financial institution, this service helps streamline communication with customers, making it easier to address inquiries, handle bookings, provide consultations, and offer support.
No, customers do not need any specialized software to use Click-to-Call. All they need is a device with phone functionality, such as a smartphone, tablet, or computer with a microphone and speaker. Once they click on the button or link, the call is initiated without requiring any additional apps or software downloads, making it incredibly user-friendly and accessible.
Yes, Click-to-Call is fully mobile-friendly and works seamlessly on smartphones and tablets. In fact, this solution is especially beneficial for mobile users, providing a simple and instant way to connect with businesses on the go.
The cost of implementing Click-to-Call varies depending on factors such as the service provider, the volume of calls, and additional features like analytics or CRM integration. Typically, providers offer flexible pricing models, including pay-per-call or subscription-based options. Our platform, for instance, offers competitive per-minute pricing and customizable packages, making it suitable for businesses of all sizes. It’s important to evaluate your call volume and specific needs to choose the most cost-effective plan.
To ensure customer privacy and regulatory compliance, select a Click-to-Call provider that adheres to relevant standards such as GDPR, HIPAA, or PCI-DSS. It’s crucial that your provider implements secure data encryption and follows best practices for data protection. Additionally, be transparent with your customers by having clear privacy policies in place and ensuring that all calls are handled securely to protect sensitive information.
Yes, Click-to-Call solutions offer flexible scheduling features that allow you to control when the call button is available. You can set business hours, define holiday schedules, and even automate responses for off-hours. For instance, you can set up a voicemail or a callback request feature for when your business is closed, ensuring that all customer interactions are properly managed, even outside of working hours.
Click-to-Call solutions are highly adaptable and can benefit a wide range of industries. In healthcare, they enable appointment scheduling and quick consultations. In finance, Click-to-Call is useful for lead generation, consultations, and customer service. For travel agencies, it’s ideal for booking assistance. Retailers also benefit from improved customer support and faster sales conversions.
Yes, Click-to-Call is not only used for inbound customer service, but it can also be integrated into outbound calling strategies and marketing campaigns. By proactively reaching out to leads and customers, businesses can enhance their marketing efforts, boost sales, and engage with potential clients directly
Click to Call is suitable for businesses of all sizes. In fact, it makes it a level playing field for small businesses. Small businesses can leverage it to improve customer communication and enhance their online presence.
With our platform, it can be integrated within a few hours or days. It isn’t that complex to be up and running.
Click-to-Call can be configured to handle international calls and provide multilingual options, making it ideal for businesses with a global customer base. You can route international calls to the appropriate team members who are equipped to handle them and provide language options to cater to diverse customers. Additionally, many Click-to-Call solutions integrate with CRM systems, allowing you to set up personalized language preferences for customers based on their region or previous interactions