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Call Center Services

Deliver customer service successfully.

Your call center is your first contact point with your customers. The call center is the face of your industry, and your customer’s perception is managed here. How equipped is your call center in offering customer service? Our platform comes with a combination of dialing options – predictive, preview, and manual. They are integrated with IVR and chat options for flexibility.

Options to Handle Your Customer Needs

  • Predictive Dialer

    Automatically distribute calls to available agents with advanced algorithms, thereby increasing agent productivity.

  • Preview Dialer

    Every outbound call starts with an informed agent with the necessary skills. Deliver personalized customer experience.

  • Manual Dialer

    Review and approve calls before they are dialed – streamlining performance and productivity.

  • Interactive Voice Response (IVR)

    Customize and automate IVR to fit your call center – inbound, outbound, hybrid – to provide excellent customer service.

  • Chat

    Quick and easy communication with your customers using the chat feature.

Check out the complete guide to managing call center agents

Want to hear more about our work!

 
“We have been using ClearTouch for over 6 months now and it’s been great. The feedback from the customer is always positive because they are able to get in touch with us easily. It has made the experience seamless, both for us and them.”

– Our Customer from Contact Center Industry

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The ClearTouch Advantage

Been There and Done That!

20+ years in business, worldwide presence, billions of client interactions, diverse client base serving over 1500+ clients.

A Single Platform

We are an all-in-one platform that comes with a per-minute costing; no contractual commitments or liability; monitoring and reporting across locations.

Integrations

Integrate with In-house CRMs, helpdesk software, and other best-of-breed applications.

Learn More About ClearTouch’s Call Center Software

Want to check how our platform fits your needs