Your Customer Experience in the Cloud
ClearTouch, an Omnichannel contact center software platform, enhances customer service across all available channels. Your contact center can be up and running within 48 hours. Welcome to the contact center software hub.
Optimize Your Call Center Operations
ClearTouch comes with Call Center Workforce Optimization (WFO) and Workforce Management (WFM) solutions, allowing you to be appropriately staffed with CSRs by accurately forecasting the volume of incoming calls at the desired service level. While Call Center Workforce Management and Workforce Optimization are among the most advanced call center operations, only about 10% of call centers use them regardless of high call volumes and the potential to increase productivity levels.
ClearTouch Operator: Your Integrated Contact Center
Omnichannel Experience
Address your customer needs irrespective of the channel that they use to contact you.
Overview
Call Center Services
Manual, predictive, and preview dialing, inbound dialing, Integrated IVR, and chatbots to automate everyday needs.
Overview
List Management Service
Allow your call center to interact with its data in real-time. Enrich, parse, filter, and customize your data per your needs.
Overview
Voice Analytics
ClearTouch’s Voice Analytics can help call centers understand whether their customers are happy, and if their agents are performing efficiently?
Overview
Recording
Screen recording and call recording to ensure security and compliance needs of contact centers, while improving customer service and agent performance.
Overview
Intelligence and Reporting
Insights that act as a guideline for improving productivity and addressing customer needs proactively.
Overview
ClearTouch’s No Contract Promise:
At ClearTouch we believe in providing you the best ongoing service with our one-of-a-kind cloud-based call center software – no strings attached.
Compliance management for your industry
Comparing Features, Service Level Agreements, Pricing, and Long-Term Contracts Can Make Choosing a Service Complicated. Simplify the Process with ClearTouch
Want to hear more about our work
ClearTouch’s contact center platform has helped transform businesses across industries. Take a look at some of our customer experiences.
Migrated 1000+ Agents Within 48 Hours for a Leading Bank
Migrated on-premise to our cloud contact center platform, allowing their work-at-home agents to address their customers’ sales, service, and support needs.
Business-As-Usual for a Healthcare Facility
Helped optimize their teleconsulting infrastructure using our VocalRx platform to schedule, confirm, and reconfirm appointments, while collecting feedback from patients.
Tide Over Low-Bandwidth Challenges
Ensured high-quality calling for a lead generation agency in the banking domain to help them tide over the low bandwidth challenges of its at-home agents.
The ClearTouch Advantage
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Been There, Done That!
20+ years in business, worldwide presence, billions of client interactions, diverse client base serving over 1500+ clients.
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A Single Platform
We are an all-in-one platform that comes with a per-minute pricing; no contractual commitments or liability; monitoring and reporting across locations.
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Integrations
Integrate with In-house CRMs, helpdesk software, and other best-in-class applications.
ClearTouch’s Top Picks
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The Complete Guide to TCPA Compliance
All your compliance needs, all in one place. Explore the comprehensive TCPA guide that helps keep your call center on track.
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Inbound Customer Service Vs Outbound Customer Service
There are two types of customer service that businesses employ to interact with their customers, namely inbound customer service and outbound customer service. To gain a better understanding of these approaches, read on.