Email Solution
Stay connected: Elevate customer engagement with our email solution
Our advanced email solution empowers you to effortlessly communicate with customers, ensuring seamless interactions and boosting satisfaction. With intuitive features and robust functionality, streamline your customer engagement strategy and stay ahead of your competition.
Request a DemoUnlock the power of customer experience with our email solution
Transform customer interactions with efficiency.
Automated routing
Automatically route emails to the appropriate agents based on predefined criteria and ensure timely resolution.
Integrated ticketing
Capture all email communications within a centralized platform, allowing agents to monitor and prioritize tasks.
Customized email
Deliver personalized customer service with customized email responses and customizable templates that drive loyalty.
Why ClearTouch’s Email Solution?
Unlike other providers, our email solution can be easily configured and operationalized within hours. It comes pre-integrated with our contact center platform, allowing for efficient communication between agents and customers across channels.
From automated routing and prioritization to personalized responses and templates, our email solution has advanced features designed to enhance productivity and customer satisfaction.
With ClearTouch, you’ll receive dedicated support from our team of experts, who are committed to ensuring that your email solution meets your business needs and objectives.
Our Credibility
We have implemented our solutions to more than 1500 businesses worldwide across verticals. Listen to this—we haven’t had a customer churn in our last seven years of operations in India.
We have industry-specific expertise and can help you with good practices across domains like BFSI, BPOs, Collections, Healthcare, Retail, Automotive, Manufacturing, eCommerce, and Fintech.
With unparalleled features and integrated infrastructure, you don’t have to look beyond ClearTouch’s email solution.
Explore all of our call center software features
Our Email Solution Advantage
Check out all the benefits for your business.
Scalability
Our email solution is designed to grow with your business. Whether you’re a small startup or a large enterprise, our platform can easily accommodate email volume and agent capacity fluctuations. As your operations expand, you can seamlessly scale up your email capabilities to meet increased demand without sacrificing performance or efficiency.
Customization
We understand that every business is unique, so our email solution offers extensive customization options. From branding and design elements to workflow configurations and automation rules, you can tailor the platform to your specific needs and preferences. Personalize the customer experience and align the email solution with your business objectives for optimal results.
Integration
Our email solution integrates seamlessly with other business tools and systems, such as CRM software, help desk platforms and analytics tools. Connecting your email solution with these complementary solutions allows you to create a unified ecosystem that provides a holistic view of customer interactions and data. Improve efficiency, collaboration, and decision-making by centralizing email communications within your existing tech stack.
Analytics and reporting
Gain valuable insights into your email performance and agent productivity with our robust analytics and reporting capabilities. Track key metrics such as response times, resolution rates, and customer satisfaction scores to evaluate the effectiveness of your email operations. Identify trends, pinpoint areas for improvement, and make data-driven decisions to optimize your email strategy and drive business outcomes.
Compliance and security
Data security and compliance are top priorities for us. Our email solution is built with industry-leading security features and compliance standards to ensure that sensitive customer information is protected at all times. From encryption protocols and access controls to regulatory compliance frameworks such as GDPR and HIPAA, we take proactive measures to safeguard your email communications and maintain regulatory compliance. Rest assured that your email interactions are secure, private, and compliant with industry regulations and standards.
We managed to roll out our platform for 500 agents within 2 days for a leading bank
We managed outbound and inbound campaigns for a leading bank within two weeks – making it easier with our Interactive Voice Response (IVR) and Automated Voice Broadcasting.
Frequently Asked Questions
How can email solutions improve response times and contact center customer service efficiency?
Our email solution streamlines communication by automating email routing and prioritization processes. By directing emails to the appropriate agents based on predefined criteria, response times are significantly reduced, leading to faster resolution of customer inquiries.
Additionally, canned responses and templates enhance efficiency by enabling agents to respond quickly to common inquiries with standardized messages.
Can ClearTouch’s email solution integrate with CRM systems?
Our email solution seamlessly integrates with CRM systems, allowing for a unified view of customer interactions across channels. By connecting email communications with customer data stored in CRM platforms, agents can access relevant customer information during interactions, leading to more personalized and effective responses.
How secure is ClearTouch’s email solution in handling sensitive customer information?
We prioritize data security and compliance, implementing robust security measures to protect sensitive customer information. Our email solution utilizes encryption protocols, access controls, and compliance frameworks such as GDPR and HIPAA to ensure that customer data is secure and handled per industry regulations and standards.
Does ClearTouch’s email solution provide analytics and reporting capabilities?
Our email solution offers comprehensive analytics and reporting capabilities, allowing businesses to gain valuable insights into email performance and agent productivity.
Key metrics such as response times, resolution rates, and customer satisfaction scores are tracked and analyzed, enabling businesses to evaluate the effectiveness of their email operations and make data-driven decisions to optimize their customer service strategy.
How scalable is ClearTouch’s email solution to accommodate growing business needs?
Our email solution is highly scalable and designed to accommodate the evolving needs of businesses as they grow. Whether you’re a small startup or a large enterprise, our platform can quickly scale up or down to meet fluctuations in email volume and agent capacity.
With flexible deployment options and customizable configurations, our email solution ensures that businesses can seamlessly adapt to changing customer demands and business requirements.