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ClearTouch Speech Analytics – Search and Discovery for Call Recordings

ClearTouch voice Analytics solution gives you the power to make better decisions about your business by revealing the voice insights within your call center. ClearTouch offers you the ability to go beyond call center metrics like average handle time, speed to answer, and abandonment rate; to uncover the real reasons behind your business outcomes. With ClearTouch Voice Analytics, you can easily see how your customers are really feeling about your company and your customer service, and how your agents are performing on a call-by-call basis.