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Darrin Bird

Author: ClearTouch

Darrin is the Executive Vice President at TCN Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs and collection agencies worldwide. Within this role, Darrin is responsible for overseeing all business operations, establishing best practices across sales and account management teams and driving execution. With more than 17 years of experience in the IT and software industry, Darrin has a proven track record of building and mentoring high performing teams, increasing capital, creating strategic plans and implementing organizational structure.

Prior to joining TCN, Darrin served as the Chief Operating Officer of Global Connect, another leading provider of cloud-based dialing and communication services. In this role, Darrin played an instrumental part in overseeing all facets of the organization and overarching business performance levels, including the introduction of several new divisions. Under Darrin’s leadership, Global Connect has grown steadily and developed platforms that have attracted major companies, including Blackboard Inc. that acquired Global Connect’s K-12 student messaging notification system. As part of TCN’s merger with Global Connect in December 2015, Darrin has leveraged his background in operations to help further TCN’s presence and expertise within the contact center community.

Before Global Connect, Darrin worked at various companies including Swift Transportation, a multi billion-dollar transportation company as a Senior Financial Operations Analyst and PricewaterhouseCoopers as a Senior Associate.

Darrin began his career as a Certified Public Accountant (CPA) through the California Board of Accountancy. He received his bachelor’s degree in accounting and finance from Brigham Young University. A family man that enjoys spending time with loved ones and participating in outdoor recreation, Darrin is also very involved in philanthropic activities such as working to mentor youth in his community.

About the Author: ClearTouch

ClearTouch Powered by TCN is a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide. Founded in 2016, ClearTouch combines a deep understanding of the needs of call center users with a highly affordable delivery model, ensuring immediate access to robust call center technology, such as predictive dialer, IVR, call recording, and business analytics required to optimize operations and adhere to TCPA regulations. Its “always-on” cloud-based delivery model provides customers with immediate access to the latest version of the ClearTouch solution, as well as the ability to quickly and easily scale and adjust to evolving business needs. ClearTouch serves various Fortune 500 companies and enterprises in multiple industries including newspaper, collection, education, healthcare, automotive, political, customer service, and marketing.