Commercial Airline Case Study
Automated messaging, CRM integration, and efficient surveys
A commercial airline found it challenging to communicate and proactively seek feedback from their patrons. The tools that they used weren’t practical, and they received poor responses. ClearTouch Connect stepped in and automated the transactional messages by integrating the messaging system with their CRM and automated their feedback surveys using Voice Broadcasting.
Download the case study to see how we brought together the technology and human element to better their customer experience.