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Twelve Latest Contact Center Trends That You Should Be Aware Of
Contact center technology has significantly evolved over the past two decades and more so in…
Read time: 7 min
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Workforce Optimization and Workforce Management in Contact Center – For Efficient Operations
More than 50% of contact center representatives are losing daily hours managing and navigating multiple…
Read time: 3 min
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How Do You Implement Effective 24-Hour Customer Care?
In one of my previous jobs, I worked as a pre-sales professional. Whenever I put…
Read time: 2 min
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Bank Branches Are Turning Into Sales and Service Outlets
Banks today use self-service capabilities to address customer needs using technology. You add processing support,…
Read time: 2 min
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Employee Attrition: Reasons & Ways to Reduce It
I read an article on ‘Four stats you need to know to improve your customer…
Read time: 3 min
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Workforce Management (WFM) at the center of BFSI contact centers!
Most contact centers do not know their customers in-depth. This is especially important in a…
Read time: 3 min
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Fundamental Customer Service Strategy – Is Having the Right Technology Platform
I read an article by Shep Hyken titled “The Number One Customer Service Strategy.” It…
Read time: 3 min
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The prerequisites for getting your workforce management (WFM) solution right!!!
Are you familiar with these scenarios? You call up the customer service function of your…
Read time: 2 min
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What will be the cloud strategy for your contact center?
Gartner predicts that 50 percent of the contact centers will be in the cloud by…
Read time: 2 min
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What is Call Center Workforce Optimization?
Early in my career, I worked as a high-school coordinator. One of the responsibilities of…
Read time: 2 min
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How to Enhance Better Call Center Solutions for Banking?
The customer is one of the leading banks in India, with 1000+ agents managing various…
Read time: 3 min
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Cost reduction in the time of great customer service and customer experience
A Customer case study of the online support experiences of 1000 UK adults revealed that…
Read time: 4 min
