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How Do You Reduce Abandoned Calls in a Call Center?
Frustrated by abandoned calls? Discover proven strategies to keep callers on the line & improve your call center's efficiencyRead time: 5 min
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Workforce Management Helps Deliver Better Customer Experiences – Would You Agree?
In this article we have covered on how workforce management will help to deliver a better customer experience and improve your business.Read time: 3 min
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Ten Use Cases of Workforce Management in a Contact Center Environment
Here are the 10 use cases of workforce management in contact center. Enhance efficiency, streamline operations, and elevate customer service.Read time: 3 min
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Your Call Is Important to Us, But How May I Disconnect You?
Discover strategies for handling call disconnections with efficiency while maintaining the value of customer importance.Read time: 3 min
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Elevating Customer Experience: The Technology Way
Unlock the power of technology to elevate your customer experience. Enhance customer satisfaction, improve efficiency, and drive growth by embracing the technology-driven approach to customer experience.Read time: 3 min
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Twelve Latest Contact Center Technology Trends That You Should Be Aware Of
What are the top 12 contact center trends to watch out for in 2024? From workforce management to omnichannel customer service.Read time: 7 min
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Workforce Optimization and Workforce Management in Contact Center – For Efficient Operations
Workforce management and workforce optimization are key to efficient contact center operations. Here are some tips to help you get started.Read time: 3 min
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How Do You Implement Effective 24-Hour Customer Care?
Learn how to implement an effective 24-hour customer care strategy for your business. This guide provides tips on how to staff your customer care team, how to handle customer inquiries, and how to keep your team motivated. Get started today and provide your customers with the best possible care.Read time: 2 min
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Bank Branches Are Turning Into Sales and Service Outlets
Banks' branches are now trying to lure customers into their branches. Find out more about the customer experience by reading Bank Technology News.Read time: 2 min
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Employee Attrition – Reasons & Ways to Reduce It
Employee attrition rates in call centers can be as high as 50%. Find out what your attrition rate is, and create a plan to reduce it.Read time: 3 min
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Workforce Management (WFM) At the Center of BFSI Contact Centers!
ClearTouch cloud contact centre is the best workforce management software for contact centers. To learn more about it, click here.Read time: 3 min
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Fundamental Customer Service Strategy – Is Having the Right Technology Platform
Learn more about the fundamental customer service strategy that will help you improve customer satisfaction and retention.Read time: 3 min