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Workforce Management (WFM) at the center of BFSI contact centers!
Most contact centers do not know their customers in-depth. This is especially important in a…
Read time: 3 min
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The most fundamental customer service strategy – is having the right technology platform
I read an article by Shep Hyken titled “The Number One Customer Service Strategy.” It…
Read time: 3 min
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The prerequisites for getting your workforce management (WFM) solution right!!!
Are you familiar with these scenarios? You call up the customer service function of your…
Read time: 2 min
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It is about time you adopt a cloud strategy for your contact center
Gartner predicts that 50 percent of the contact centers will be in the cloud by…
Read time: 2 min
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What does workforce optimization mean to your call center?
Early in my career, I worked as a high-school coordinator. One of the responsibilities of…
Read time: 2 min
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ClearTouch helps a leading bank address the sales, service and support needs of their customers using their cloud contact center platform
The customer is one of the leading banks in India, with 1000+ agents managing various…
Read time: 3 min
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Cost reduction in the time of great customer service and customer experience
A Customer case study of the online support experiences of 1000 UK adults revealed that…
Read time: 4 min
