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Twelve Latest Contact Center Technology Trends That You Should Be Aware Of
What are the top 12 contact center trends to watch out for in 2023? From workforce management to omnichannel customer service.Read time: 7 min
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Workforce Optimization and Workforce Management in Contact Center – For Efficient Operations
Workforce management and workforce optimization are key to efficient contact center operations. Here are some tips to help you get started.Read time: 3 min
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How Do You Implement Effective 24-Hour Customer Care?
Learn how to implement an effective 24-hour customer care strategy for your business. This guide provides tips on how to staff your customer care team, how to handle customer inquiries, and how to keep your team motivated. Get started today and provide your customers with the best possible care.Read time: 2 min
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Bank Branches Are Turning Into Sales and Service Outlets
Banks' branches are now trying to lure customers into their branches. Find out more about the customer experience by reading Bank Technology News.Read time: 2 min
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Employee Attrition – Reasons & Ways to Reduce It
Employee attrition rates in call centers can be as high as 50%. Find out what your attrition rate is, and create a plan to reduce it.Read time: 3 min
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Workforce Management (WFM) At the Center of BFSI Contact Centers!
ClearTouch cloud contact centre is the best workforce management software for contact centers. To learn more about it, click here.Read time: 3 min
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Fundamental Customer Service Strategy – Is Having the Right Technology Platform
Learn more about the fundamental customer service strategy that will help you improve customer satisfaction and retention.Read time: 3 min
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The Prerequisites for Getting Your Workforce Management (WFM) Solution Right!!!
It can be confusing to find the right workforce management solution, but luckily we have some tips and pointers to help you decide. Read our guide to find out more.Read time: 2 min
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What Will Be the Cloud Strategy for Your Contact Center?
How do you adopt a cloud strategy for your contact centerRead time: 2 min
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What is Call Center Workforce Optimization?
Check out our blog for the latest tips and tricks about call center workforce optimization and also discuss some important topic regarding it.Read time: 3 min
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How to Enhance Better Contact Center Solutions for Banking?
Call Center Solutions for Banking: ClearTouch helps a leading bank address their customers' sales, service, and support needs using their cloud contact center platform.Read time: 3 min
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Cost Reduction in the Time of Great Customer Service and Customer Experience
In this article we learn more about cost reduction in the time of great customer service and customer experience.Read time: 4 min
