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Banking Case Study

Outbound and inbound calling, which is work-from-home ready

One of the leading banks in India had to move 1000+ agents to work from home once COVID-19 was declared a pandemic. They were stuck with an on-premise platform, which did not allow them to move their agents home. ClearTouch stepped in and migrated their agents to our cloud platform within 48 hours, allowing them to make and receive calls irrespective of the devices they used while integrating text and voice messaging.

Download the case study to understand how we provided cost savings, scalability, and instant migration to address the banks’ customers’ sales, service, and support needs.